Description We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Dallas, Texas. In this role, you will provide hands-on IT support to end users, assist with office setup, and manage daily IT processes. This position offers the opportunity to contribute to technical projects and process improvements while collaborating with internal and external stakeholders. Responsibilities: u2022 Provide direct IT support to end users, addressing hardware, software, and connectivity issues. u2022 Assist with office setup and ensure all IT equipment is properly configured and operational. u2022 Coordinate with external vendors to support IT needs and resolve service issues. u2022 Manage and track service desk tickets, ensuring timely resolution and follow-up. u2022 Troubleshoot basic networking issues, including connectivity and performance problems. u2022 Support both PC and Mac environments, conducting installations, updates, and maintenance. u2022 Collaborate with the Lead Engineer to improve IT processes and implement small technical projects. u2022 Maintain and manage Microsoft 365 tools and ensure seamless user experiences. u2022 Deliver excellent customer service across all levels of the organization, fostering positive relationships. u2022 Occasionally provide after-hours or weekend IT assistance as needed. Requirements u2022 At least 1 year of experience in IT support within a client/server or network environment. u2022 Basic understanding of networking concepts and troubleshooting connectivity issues. u2022 Proven experience troubleshooting in multi-user environments. u2022 Proficiency in supporting both PC and Mac systems. u2022 Familiarity with Microsoft 365 tools and their configuration. u2022 Hands-on experience with ticketing systems, such as Freshworks or ServiceNow. u2022 Strong interpersonal and communication skills, with the ability to work effectively across all organizational levels. u2022 Self-motivated and capable of resolving straightforward issues independently without detailed procedures. Technology Doesn't Change the World, People Do.u00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.
Job Title
Help Desk/Desktop Support Analyst