Description Position Overview This role focuses on assisting internal colleagues through inbound calls, providing guidance on policies, procedures, systems, and customer-related situations. Specialists play a key role in coaching peers, encouraging collaboration, and helping deliver a high-quality, personalized service experience. This team also supports additional business areas when call volume requires, demonstrating adaptability and broad operational knowledge. Role Summary In this position, you will provide real-time phone support to Retail banking staff, offering solutions and direction related to internal processes, systems, and customer service challenges. You will be expected to coach colleagues and promote service standards that align with Huntingtonu2019s u201cCategory of Oneu201d approach. The role also includes assisting other departments during high-volume periods to ensure seamless support across the organization. Requirements Minimum Qualifications + High school diploma or equivalent + At least 3 years of experience in customer service Preferred Qualifications + Background in a Customer Solution Center or Retail Banking environment + Associate degree is a plus + Familiarity with banking systems and processes (e.g., teller systems, account setup, ATM support, CD/IRA guidelines, lending practices) + Previous leadership or supervisory experience is beneficial + Demonstrated ability to manage and resolve complex customer issues professionally + Strong communication skills, both written and verbal + Team-oriented mindset with a strong focus on delivering excellent service + Comfortable using computers and web-based applications Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.
Job Title
Customer Service Representative