Job Title

At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy thatu2019s built on a foundation of trust, dignity, respect, responsibility and clinical excellence. Summary: Provides an outstanding and differentiating customer experience by understanding and responding appropriately to stated and unstated customer needs. This includes communicating in a professional manner while utilizing all available resources and technology in service to both internal and external customers such as patients, their support team, and the interdisciplinary care team. Must deliver effective, customer-centric support across multiple channels of communication (i.e., phone, email, and chat) while supporting all contact center programs. To maintain current knowledge of BayCare and contact center processes, the team member in this role is expected to continue learning, developing, and building on the foundational skill set, which include problem solving, emotional intelligence, ability to use positive language, knowledge of the patient menu, and knowledge of therapeutic foods, nutrition supplements, and therapeutic diet orders. Collaborates remotely with various food service operations to better serve our patients. Receives regular feedback from the supervisor; the team member in this role must be receptive to this feedback and willing to hone skills and enhance performance on a continual basis. Provide superior customer service through the contact center while enabling BayCare to offer world class hospitality experience to its customers seeking support with meal service. This position is in a contact center environment and schedules may include morning, evening, and/or weekend work. Minimum Qualifications: Other information: Required - 1 year - Related Field; Or - 1 year - Contact Center; Or - 1 year - Customer Service. Required Specific Skills are: Active Listening; Adaptability; Conflict Resolution; Creativity; Decision-making; Dependability; Effective Communication; Empathy; Organization; Knowledge of Product; Basic Computer Skills (word, excel, outlook); and Willingness to Learn. Education: Essential: HS Graduate or Equivalent GED Nonessential: Associates Degree Education equivalent experience: Essential: Required - High School or Equivalent; Preferred - Associates Nonessential: Required - High School or Equivalent; Preferred - Associates Credentials: Nonessential: CDR Registered Dietetic Technician Credential equivalent experience: Nonessential: Preferred - Dietetic Technician Facility: BayCare Health System, Food And Nutrition Services-MPM Location: Home Status: Pool, Exempt: No Shift Hours: Varies Shift: Shift 4 Shift 1 = Days, 2 = Evenings, 3 = Nights, 4 = Varies Weekend Work: Every Other On Call: No How often will this team member be working remotely? Never Equal Opportunity Employer Veterans/Disabled Position Remote Contact Ctr Food and Nutrition Pool Location Clearwater:Home Support Services Pool Req ID 146838