Description: When you stay at a Thompson Hotel, you are welcomed as a resident. With intuitive service, each guest is provided a tailored experience, enhancing personal travel journeys and bridging connections to the local perspective. Our hotels are located in timeless destinations, creating the kind of distinct experiences that can transform your day, your trip or even your life. This is not your typical career opportunity. At Thompson Seattle, a member of the Hyatt collection, we believe our team members can thrive in an empowered, supportive, creative and energetic environment. As a member of the propertyu2019s Leadership Committee, the Director of Operations is a highly visible role with exposure to Senior and Corporate leadership. Weu2019re looking for an individual who embodies the luxury lifestyle experience. An ideal Thompson team member has a passion for creating unique experiences, that can quickly perpetuate a culture of great design and superlative service, with a sharp sense of humor. This candidate will have a passion for exceptional hotel service and who can express that belief in an atmosphere of spontaneity and authenticity. The Director of Operations oversees hotel services including Front Desk operations, Housekeeping, Guest Services, F&B Outlets, and Banquets. Maximizes room revenues & occupancy by analyzing daily status rates & makes adjustments accordingly. Manages large events & ensures high volume occupancy special requirements. Analyzes rate variances, monitors credit reports & maintains close observation of daily house counts. Coordinates major projects such as renovations, capital expenditures, & equipment changes. Conducts weekly Operations meetings, including monthly financial review with subordinate managers & senior hotel directors. Prepares revenue & occupancy forecasting & monitors labor expenses through schedule approval process. Hires, manages & trains subordinate managers & employees. The Thompson Seattle team works in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment, a supportive work environment, or a daily belly-laugh, if you are ready for this challenge, then we are ready for you. Qualifications: Responsibilities and experience include: u2022 Responsible for short and long term planning and the management of the operations in the front and back of the house u2022 Develop and recommend the budget, marketing plans and objectives and manages within those approved plans u2022 Experience supervising all Rooms and/or F&B Departments u2022 Ability to assimilate operational statistics quickly and see how they can be used to enhance position of property u2022 Experience developing standards and operating procedures u2022 Managing and delegating special projects u2022 Direct and oversee development of employees u2022 Hire, train, empower, coach and counsel, performance and salary reviews u2022 Direct the implementation of the payroll, reports, forecasts, inventory and budget u2022 Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality u2022 Implement procedures to increase guest and associate satisfaction u2022 Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards Qualifications u2022 Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds u2022 6 years or more of progressive hotel Rooms and/or F&B experience u2022 Service oriented style with professional presentations skills u2022 At least 5 yearsu2019 experience in a senior role in a hotel u2022 Proven leadership skills u2022 Hotel/Hospitality degree an asset u2022 Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line u2022 Clear concise written and verbal communication skills in English u2022 Must be proficient in Microsoft Word and Excel u2022 Must have excellent organizational, interpersonal and administrative skills u2022 Experience implementing new Rooms or F&B concepts _Thompson is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law._ Benefits Benefits available with this position include: + Medical / Dental / Vision Insurance (Full-Time) after 30 days of employment + 401k & Retirement Savings Plan (RSP) + Basic Life Insurance + Short term disability insurance + New Child Leave & Adoption Assistance + Compassionate Leave + _Paid Time Off:_ u00b7 Thompson Seattle colleagues begin accruing Vacation Time on their first day of service. At six months of service, colleagues are vested in the time they have been accruing. Full Time & Part Time Colleagues are eligible for vacation time. + Hire Date Through Four Years u2013 10 Days or 80 hours + Five to Nine Years u2013 15 Days or 120 hours + 10 years or greater u2013 20 Days or 160 hours + _Sick Leave:_ + Full time, part time and on-call colleagues accrue and have the right to utilize sick and safe time according to Seattleu2019s Paid Sick and Safe Time Ordinance. As a Tier Three employer all colleagues accrue one (1) hour of paid sick and safe time for every 30 hours worked starting on their hire date, however, these colleagues cannot use their accrued sick time until they have completed 90-days of employment with Hyatt + Extended Illness Days: unused sick and safe time in excess of 72 hours converted to Extended Illness Days at the end of each calendar year + _Holiday Pay:_ + Full-time colleagues are eligible for holiday pay on their first day of employment. The paid holidays for eligible colleagues recognized by our hotel are: New Yearu2019s Day, Memorial Day, Fourth of July, Labor Day, Thanksgiving Day, Christmas Day, and 2 pre-approved days for Floating Holidays. Additional perks may include: + Colleague Discounted Rates as of the 1 st day of employment + Complimentary Room Nights for full-time and part-time positions after 90 days of employment + Flexible Spending Account + Subsidized ORCA Pass or free parking + Tuition Reimbursement of $1,000.00 per calendar year + Cellphone Reimbursement + Complimentary Dry Cleaning + Employee Assistance Program + Relocation assistance Wage Information: Pay ranges are listed on each job posting individually. Salaried managers: The starting salary for this position is $125,000.00 which is applicable for the first year of employment. The entire range for the position is $116,900.00 to $181,200.00. Decisions regarding individual salaries will be based on a number of factors, including experience, qualifications and education. Primary Location: US-WA-Seattle Organization: Thompson Seattle Pay Basis: Yearly Job Level: Full-time Job: Hotel Operations Req ID: SEA005513Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Job Title
Director of Operations