Job Title

Nelnet is a diversified and innovative company committed to enriching lives through the power of service as a student loan servicer, professional services company, consumer loan originator and servicer, payments processor, renewable energy solutions, and K-12 and higher education expert. For over 40 years, Nelnet has been serving its customers, associates, and communities. The perks of working at Nelnet go beyond our benefits package. When you join the Nelnet team, you're part of a community invested in the success of each individual. That support comes through in our work, as we are united by our mission of creating opportunities for people where they live, learn, and work. The Business Process Analyst - Process Automation ensures automation solutions are built on a deep understanding of the current business process and clearly defined delivery scope as defined by the Product Manager and stakeholders. By documenting how work is performed today; translating business intent into build-ready requirements; and supporting development, testing, and implementation, the BPA serves as a bridge between business stakeholders and the Process Automation team. Work Environment Nelnet believes in a hybrid work environment that accommodates both in-office and remote work. This model promotes a positive work-life balance and culture, enabling in-person collaboration when possible while also providing benefits associated with remote work. The standard hybrid work schedule includes 24 hours of in-office work each week, for associates that reside within 30 miles of an office. Current offices are located in Centennial, CO, Lincoln, NE, Madison, WI, Brownsville, TX, and Boise, ID. This is subject to change, based on manager discretion. Note: Current Nelnet Associates working in a remote capacity WILL be considered for this role. US Citizenship and the ability to obtain a 6C Federal security clearance are required for this position. JOB RESPONSIBILITIES u00b7 Manages post-intake fact-finding and project research for new initiatives, identifying additional opportunities for process improvement and efficiency gains. u00b7 Reviews, analyzes, and evaluates current-state business system, business rules, and user needs to document and define objectives for automation solutions. u00b7 Ensures existing documentation reflects the current-state workflow. Supports stakeholders as they develop incomplete or missing documentation. u00b7 Builds process maps, builds documentation of data inputs and outputs, and defines processing scenarios and edge cases for automation solutions. u00b7 Translates functional and non-functional business requirements into technical outlines of work for the team and executes changes needed to respond to requirements. u00b7 Develops test plans and ensures data provided by stakeholders or product teams meets testing conditions. Supports the stakeholders as they review and approve test results. u00b7 Manages post-implementation issue tracking and problem resolution in support of the developers and engineers. COLLABORATION & COMMUNICATION u00b7 Acts as the primary liaison among clients, operations, and technical staff during the lifecycle of an automation initiative. In doing so, remains flexible and positive in the face of frequent change. u00b7 Partners collaboratively with stakeholders, product teams, and engineers to evaluate current-state business processes, document where and how automation can provide value, and manage automation testing. u00b7 Presents project updates, findings, and recommendations to both technical and non-technical audiences. u00b7 Actively participates in team and department meetings and leads project discussions and knowledge-sharing sessions, contributing to a collaborative and supportive work environment. TIME BREAKDOWN u00b7 60% team-facing: Supporting requirements documentation, testing, and continuous improvement across the team's automation initiatives. u00b7 40% stakeholder-facing: Requirements gathering, process mapping, and testing and implementation coordination. EDUCATION: u00b7 Four-year college degree preferred or equivalent practical experience. EXPERIENCE: u00b7 Minimum of two years of experience in a Business Process Analyst, Business Analyst, Technical Analyst, or similar role with a focus on process automation or technical solutions. COMPETENCIES u2013 SKILLS/KNOWLEDGE/ABILITIES: u00b7 Solid project management and organizational capabilities, including prioritization and simultaneous management of multiple tasks with competing priorities. u00b7 Familiarity with Kanban methodologies and project management tools like Jira and Confluence. u00b7 Demonstrated experience in creating and maintaining process documentation, such as process maps, flowcharts, and requirements specifications in line with project requirements and timelines. u00b7 Meticulous attention to detail, including identification and definition of edge cases and nuances within project requirements. u00b7 Commitment to human-in-the-loop detailed review of AI-produced documentation and testing criteria. u00b7 Rapid adaptation to new technologies and business functions. u00b7 Commitment to and skill in supporting a diverse range of learning styles by producing both highly visual overviews as well as detailed documentation of current-state and future-state of automation initiatives. u00b7 Persistent pursuit of improvement in solution delivery and team SDLC processes. u00b7 Approaches systems and business processes with an analytical and curious mindset to identify automation opportunities and potential risks. u00b7 Exceptional verbal and written communication skills with the capacity to engage diverse audiences, including technical and non-technical stakeholders. u00b7 Outstanding consensus building, multitasking, interpersonal, and analytical abilities. Capacity to work effectively both independently and as part of a collaborative team. u00b7 Expertise in collaborating with cross-functional teams, including developers, engineers, and operational stakeholders across the business. u00b7 Offering client support throughout automation implementation and ensuring thorough problem resolution as primary liaison for the team during execution and implementation of automation initiatives. u00b7 Monitoring solution effectiveness, celebrating successes, and refining existing automation as necessary. Starting annual salary range for this role: $65,000 - $85,000 Our benefits package includes medical, dental, vision, HSA and FSA, generous earned time off, 401K/student loan repayment, life insurance & AD&D insurance, employee assistance program, employee stock purchase program, tuition reimbursement, performance-based incentive pay, short- and long-term disability, and a robust wellness program. Click here to learn more about our benefits: LINK (. Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer, we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race, color, religion/creed, national origin, gender, sex, marital status, age, disability, use of a guide dog or service animal, sexual orientation, military/veteran status, or any other status protected by federal, state, or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone. Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting at 402-486-5725 or . Nelnet is a Drug Free and Tobacco Free Workplace. You may know Nelnet as the nationu2019s largest student loan servicer u2013 but we do more than that. _A lot more._ Weu2019re also a professional services company, consumer loan originator and servicer, payment processor, renewable energy innovator, and K-12 and higher education expert (and thatu2019s just a shortlist). For over 40 years, weu2019ve been serving our customers, associates, and communities to make dreams possible. EEO Info ( EEO Letter ( EPPA Info ( FMLA Info (