Job Title

The IT System Configuration and Programming Sr. Analyst works closely with customers, business analysts, team members, and vendors to provide full life-cycle management, including planning, designing, configuring, testing, implementing, maintaining, supporting, and retiring, of quality technical solutions and software applications that meet business and organizational standards, constraints, and requirements..Application and Service ManagementWorks closely with customers, business analysts, team members, and vendors to provide full life-cycle management, including planning, designing, configuring, documenting, testing, implementing, maintaining, supporting, and retiring, of quality technical solutions and software applications that meet business and organizational standards, constraints, and requirements.Monitor software applications for performance, integrity, and security in accordance with relevant policies, standards, laws, and best practices.Plan, install, configure, and maintain necessary production and non-production environments related to software applications on servers and/or workstations.Monitor for upgrades, patches, updates, installs, and keeps version software current on production and test environments.Maintain and use testing and validation processes to assure integrity and stability of software applications.Work within the change management process for all configuration changes to software applications and related environmentsWork with customers and OIT colleagues to maintain documentation for software applications such as Service Level Agreements, Memos of Understanding, Service Definitions, Run Books, and Playbooks.Work with OIT colleagues to facilitate and coordinate resources needed to support the software applications including servers, network, firewall, database, identity, monitoring, backup, security, project management, architecture, and communication.Use financial costs and metrics of operating software applications including those related to operational and backup resources as part of organizational cident Response and SupportResolve customer reported applications issues.Work with vendors to correct software defects by installing fixes or managing user expectations of product munication and CollaborationProvide project communication with customer, management, and project management office for the purpose of having a common understanding of project results and goals.Provide support to team members related to the support of software applications.Manage vendor relationships and support vendor selection process.Other duties as assigned.Bachelor's Degree in computing or information systems.Five (5) years of related computing systems management work experience or nine (9) years equivalent combination of education, certification, training, and experience..Experience using Relational Databases, managing projects, and certifications in applicable technologies or methodologies.Prior experience with specific systems, equipment and software may be specified as needed by position available.