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Description Job Description:Title:Senior Account Manager - Commercial LinesFully Remote:applicants in Eastern, Central and Mountain Time ZonesSupporting:Elgin, IL | Book Focus:Transportation (Middle Market)Requirement: active property & casualty license, ability to work Central Time Zone office hoursPlease note: If this position is posted as either fully remote and/or hybrid, in accordance with company policy, individuals residing within a 50-mile radius of a branch location may be required to work onsite in a hybrid capacity as there may be occasions when on-site presence is necessary to meet specific business needs. Additionally, our remote work policy includes having a dedicated, distraction-free workspace. Remote work is not a substitute for childcare, elder care, or other personal responsibilities during working hours. To view our branch locations, please visit: /locationsAbout the Role:Manage an assigned book of business, ensuring account retention and supporting new business. Coordinate day-to-day administrative and customer service activities, resolving complex issues, and ensuring no errors or omissions. Serve as a subject matter expert for the account management team.Key Responsibilities:Technical Competence: Maintaina high degree of technical competence and industryexpertise.Team Leadership: Direct daily activities and workflow of the account management team.Customer Service: Handle customer service requests, policy administration, billing, claims, and coverage analysis.Policy Management: Manage policy expirations and renewals.Renewal Process: Conduct client research, prepare submissions, negotiate coverages, and present proposals.Accounts Receivable: Monitorreports andtake actionon delinquent accounts, collecting outstanding balances.System Maintenance: Maintainagency management systems and carrier/vendor platforms, ensuring data accuracy and completeness.Activity Monitoring: Monitorand maintain activity/suspense to ensuretimelycompletion.Activity Monitoring: Monitorand maintain activity/suspense to munication: Maintainfrequent, transparent communication with the account teamregardingworkload status and any issues.Service Excellence: Deliver excellent service, proactivelyanticipateneeds, and respond quickly to service requests.Policy Compliance: Stay updated on company policies and procedures.Continuous Improvement: Seekand adopt best practices to improve individual and team performance.Champion IOA Values: Demonstrateintegrity and leadership.Ideal CandidateQualifications:7+ years of account management experience,or10+ years in the insurance industryThorough knowledge of insurance brokerage and client needsRequired active property & casualty licensing; professional designation (CIS, TRIP or equivalent) preferredStrong analytical, problem-solving, and decision-making skillsExceptional customer service,communication,multitasking, and organizational skillsProficiencyin MS Office (Outlook, Word, Excel)High School Diploma (or equivalent)What We Offer:Competitive salaries and bonus potentialCompany-paid health insurancePaid holidays, vacations, and sick time401K with employer matchProfessional growth and career progression opportunitiesRespectful culture and work/family life balanceCommunity service commitmentSupportive teammates and a rewarding work environmentWhatto Expect(Application Process):30-Minute Phone Screen, Online Assessments, and Interview(s)Salary RangeThe expected pay range for this position is 75,000.00 - 100,000.00 annually, depending on experience, relevant skills, and geographic surance Office of America is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.