Job Title

Sheraton Kauai Coconut Beach Resort is a stunning beachfront property located in the idyllic island of Kauai, Hawaii, offering an exciting and tropical work environment. As a job applicant, joining the team at Sheraton Kauai Coconut Beach Resort means being part of a world-class resort known for its breathtaking ocean views, pristine beaches, and Hawaiian hospitality. The resort offers a range of employment opportunities, from guest services to culinary and recreation, providing a diverse and enriching career path. Sheraton Kauai Coconut Beach Resort is committed to creating a warm and welcoming work culture that values the spirit of aloha, teamwork, and exceptional guest experiences. Employees can expect to work in a breathtaking setting, where they can showcase their skills, immerse themselves in the local culture, and create memorable experiences for guests. Joining the team at Sheraton Kauai Coconut Beach Resort presents a unique opportunity to be part of a luxurious and tropical resort that offers a truly unforgettable experience for both guests and team members alike.Are you a customer-focused leader with a passion for creating exceptional guest experiences? Look no further! Join us as a Guest Services Supervisor and be part of our dynamic team. Bring your high energy, enthusiasm, and outstanding interpersonal skills, and lead a team dedicated to providing unforgettable service to our guests. If you thrive in a fast-paced, guest-centric environment and love going the extra mile, we want you on our team!Key Responsibilities:Supervise and mentor the guest services team, including front desk agents and concierge staffEnsure efficient check-in and check-out processes for guestsHandle guest inquiries, complaints, and special requests with professionalism and empathyCoordinate and communicate with other departments to ensure seamless guest experiencesMonitor guest satisfaction and respond to feedback in a timely mannerAssist with training new team members on service standards and hotel policiesMaintain accurate records and prepare reports related to guest servicesUphold high standards of service excellence and professionalism at all timesDon't miss out on this incredible opportunity to lead a team dedicated to creating memorable guest experiences. Apply now and let your energy, enthusiasm, and leadership skills shine as a Guest Services Supervisor. Join our team and be part of a journey filled with growth, camaraderie, and the satisfaction of exceeding guest expectations!High school diploma or equivalent; additional hospitality training is a plusPrevious experience in guest services or front office operations, with at least 1-2 years in a supervisory role preferredExcellent customer service and communication skillsStrong leadership and team-building abilitiesFriendly and outgoing personalityKnowledge of hotel operations and reservation systemsFlexibility to work various shifts, including weekends and holidaysProficiency in computer systems and softwareDavidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners’ mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company’s heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.Inkeeping with the company’s heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.Multiple Tiers of Medical CoverageDental & Vision Coverage24/7 Teledoc serviceFree Maintenance MedicationsPet InsuranceHotel DiscountsTuition ReimbursementPaid Time Off (vacation, sick, bereavement, and Holidays).401K MatchFull TimeHourly-$30.00Sign on Bonus Incentive Plan-$150.00 at Hire, $300 after 90 Days & $500 at 6 monthsWorking at Davidson is like nowhere else. It’s less of a job, more of a calling. It’s part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual OrientationDavidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.USD $30.00 - USD $30.00 /Hr.