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Description We are looking for a motivated and resourceful FAST Advisor to join our team in Chantilly, Virginia. This Contract to permanent position involves providing exceptional support to students and learners, ensuring their needs are addressed with professionalism and care. The ideal candidate will excel in delivering solutions, managing communications, and collaborating with colleagues to maintain a seamless experience for all stakeholders. Responsibilities: u2022 Identify and address the needs of callers by providing effective solutions aligned with business processes and university guidelines. u2022 Guide students and learners through financing options, university policies, and payment methods to support their academic journey. u2022 Assist Financial Aid Advisors with daily activities to ensure the smooth operation of student support services. u2022 Handle both inbound and outbound communication to manage queue volumes and maintain service quality. u2022 Collaborate with colleagues and other departments to foster a supportive and high-performing team environment. u2022 Maintain accurate and up-to-date documentation in coordination with Financial Aid Advisors to assist the student population. u2022 Analyze patterns and root causes of issues in partnership with the Financial Aid Support Team to improve learner experiences. u2022 Meet performance goals related to inbound and outbound calls, ensuring timely and proactive engagement with students. u2022 Participate in collection campaigns by reaching out to current and former learners to address outstanding balances. u2022 Process payments, update records, and follow established procedures to maintain accuracy and compliance. Requirements u2022 Proven experience in a call center or customer service environment, with a focus on delivering high-quality support. u2022 Proficiency in Microsoft Outlook, Excel, and typing for data entry tasks. u2022 Ability to operate a multi-line phone system efficiently and professionally. u2022 Strong knowledge of university systems, policies, and federal financial aid regulations. u2022 Exceptional problem-solving skills and the ability to think critically to develop personalized solutions. u2022 Capability to adapt quickly to a fast-paced, dynamic work environment while maintaining a positive attitude. u2022 Commitment to maintaining confidentiality and handling sensitive information with care. u2022 Strong interpersonal skills to foster positive relationships with students, staff, and leadership. TalentMatchu00ae Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.