Description The Desktop Support Technician is responsible for providing on-site technical support to end users for hardware, software, and network-related issues. This role involves troubleshooting, diagnosing, and resolving IT problems efficiently to ensure minimal disruption to business operations. The Desktop Support Technician serves as a key point of contact between the IT department and employees, delivering high-quality customer service and technical expertise. Key Responsibilities u2022 Respond promptly to service requests and incidents via phone, email, or in person. u2022 Troubleshoot and resolve issues related to desktops, laptops, printers, mobile devices, and peripheral equipment. u2022 Install, configure, and upgrade hardware and software. u2022 Assist users with application problems, operating systems, and network connectivity. u2022 Document all support activities, solutions, and updates in the ticketing system. u2022 Collaborate with other IT staff for escalated issues and project implementation. u2022 Provide guidance and training to users on IT policies, procedures, and best practices. u2022 Maintain inventory of IT assets and ensure compliance with security protocols. Qualifications u2022 High school diploma or equivalent; associate or bacheloru2019s degree in information technology or related field preferred. u2022 1-3 years of experience in technical support or IT helpdesk roles. u2022 Proficiency in Windows and macOS operating systems, Microsoft Office Suite, and common IT hardware. u2022 Strong problem-solving skills and ability to work independently. u2022 Excellent interpersonal and communication skills. u2022 Customer service-oriented attitude with attention to detail. u2022 Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Skills Desktop Support, Windows 11, Hardware Support, Active Directory, Technical Support, Installation, Troubleshooting, Customer Service, Ticketing Systems, Printers, Microsoft 365 (Office 365), Imaging, Deployment, VDI, iPhone, iOS, Inventory Management, ServiceNow Additional Skills & Qualifications Required Qualifications: 1. 3-5 years of Desktop Support experience in a corporate environment 2. Must have a broad knowledge of Windows OS, Active Directory, Microsoft Office 365, OneDrive 3. Experience using remote desktop tools like Bomgar/RDP 4. Experience supporting virtual meeting tools; preferably MS Teams 5. Experience with Service Now ticketing system 6. Must possess a strong customer service orientation. 7. Must be adaptive and flexible and have good problem-solving skills. 8. Must be able to communicate effectively both verbally and in writing. Job Type & Location This is a Contract position based out of Waukegan, IL. Pay and Benefits The pay range for this position is $20.00 - $26.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Waukegan,IL. Application Deadline This position is anticipated to close on Apr 29, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Title
Desktop Support