Job Title

Position Overview The Service Introduction Lead coordinates service integration and introduction of new or changed IT services, ensuring they are delivered as cohesive, endu2011tou2011end offerings across multiple providers. Acting as the lead service integrator in a SIAMu2011style model, this role unifies processes, roles, and responsibilities between internal teams and external suppliers, promoting collaboration and consistent service delivery. The lead establishes governance, interface agreements, and performance measures so services transition smoothly from design and build into steadyu2011state operations. Aligned to the IT Services Manager standard job, the position facilitates risk management, continual improvement, and integrated service operations across the service ecosystem in a highly regulated federal IT environment. Key Responsibilities + Lead multiu2011provider serviceu2011integration activities, aligning processes, roles, and responsibilities across internal IT teams and external supplier organizations. + Define and maintain serviceu2011introduction frameworks, including entry and exit criteria, readiness checklists, and transition plans for new or changed services entering production. + Establish and oversee governance mechanisms such as operatingu2011level agreements, RACI models, and integrated performanceu2011reporting structures that ensure accountability and clarity for endu2011tou2011end services. + Coordinate incident, change, and problemu2011management integration across providers to maintain consistent user experience, service quality, and operational continuity. + Facilitate risk and impact assessments for service changes, ensuring operational, security, and compliance considerations are addressed and documented before gou2011live. + Support IT staff responsible for service delivery and operations by communicating expectations, monitoring performance, and enforcing organizational policies, procedures, and core values. + Promote continual improvement by analyzing serviceu2011delivery challenges, recommending process changes, and implementing best practices for multiu2011provider coordination. + Collaborate with senior IT leadership to align serviceu2011integration goals with broader organizational objectives, budget constraints, and strategic technology initiatives. Required Qualifications + Bachelor's degree in Information Technology, Computer Science, Business Administration, Management, or a related field, or equivalent relevant experience. + 6u20138 years of experience in information technology with 2u20135 years managing IT staff or leading serviceu2011delivery and serviceu2011integration functions. + Demonstrated experience coordinating services across multiple service providers, including defining processes, assigning responsibilities, and fostering collaboration to ensure service quality and efficiency. + Practical knowledge of ITILu2011aligned serviceu2011management processes and experience applying them in multiu2011provider or SIAMu2011style environments. + Strong communication, analytical, problemu2011solving, and interpersonal skills, with the ability to facilitate meetings, document requirements, and conduct rootu2011cause analysis. + Ability to obtain and maintain a Public Trust investigation and to work in a U.S.u2011only federal IT context, with U.S. citizenship as specified. + Willingness and ability to travel 10u201325% to support stakeholder engagement, service transitions, and operational coordination. Preferred Qualifications + Experience operating in a leadu2011supplier or serviceu2011integrator role within a formal SIAM framework, coordinating multiple IT service providers. + ITIL or SIAMu2011focused training or certification demonstrating structured knowledge of serviceu2011integration and multiu2011vendor management best practices. + Background in federal contracting environments with experience managing service transitions, governance structures, and compliance documentation. + Familiarity with tools and techniques for integrated performance reporting, serviceu2011level management, and crossu2011provider incident and change coordination. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in