Job Title

Web cam interview Very long term project; initial PO for 1 year with multiyear extensions; Hybrid; need 3 verifiable references. Job Description Duties / Responsibilities + Configure and support Salesforce Marketing Cloud, including Email Studio, Journey Builder, Automation Studio, Content Builder, and Mobile Connect (SMS) + Assist with SMS enablement, including short code acquisition support, keyword configuration, opt-in/opt-out management, and compliance alignment + Develop automated journeys, triggered sends, and scheduled communications across email and SMS + Build and maintain data extensions, SQL queries, and audience segmentation + Implement dynamic and personalized content using AMP script + Support integrations between Marketing Cloud and State of Maryland systems + Troubleshoot campaign, SMS, data, and automation issues + Follow State of Maryland governance, security, privacy, and approval processes + Produce basic technical documentation and support knowledge transfer + Adhere to all security, change control, and MHBE Project Management Office (PMO) policies, processes, and methodologies Minimum Qualifications + A minimum of three (3) years of experience in Salesforce Marketing Cloud development + Hands-on experience with AMP script and SQL in Marketing Cloud + Experience implementing or supporting SMS messaging, including consent management + Familiarity with regulated or public-sector environments (PII, compliance, security) + Ability to work effectively in a staff augmentation role under state direction + Experience with Mobile Connect, SMS compliance, and short code provisioning processes + Experience supporting government agencies or health organizations + Knowledge of accessibility standards (e.g., WCAG / Section 508) + Experience integrating Marketing Cloud with Salesforce Preferred Qualifications + A minimum of five (5) years of Salesforce experience in Marketing Cloud development + Salesforce Marketing Cloud Developer or Consultant certification + Experience with MobileConnect, SMS compliance, and short code provisioning processes + Experience supporting government agencies or health organizations + Knowledge of accessibility standards, e.g., WCAG / Section 508 + Experience in integrating Marketing Cloud with Salesforce CRM + Salesforce Marketing Cloud Developer or Consultant certification