Description Position Summary The Level One Service Desk Technician (NOC/Network Support) serves as the first point of contact for users experiencing network connectivity or infrastructure-related issues. This role focuses on identifying, troubleshooting, and resolving basic network incidents, as well as escalating more complex problems to higher-level engineers. The technician plays a key role in maintaining stable and secure network operations across the organization. Additional Skills & Qualifications Preferred Qualifications u2022 CompTIA Network+ (highly preferred) or A+ certification. u2022 1u20132 years of experience in a network support or help desk environment. u2022 Familiarity with network monitoring tools (SolarWinds, Grafana etc.). u2022 Exposure to enterprise network environments (Cisco, Ubiquiti, Fortinet, Aruba or Meraki equipment). Performance Metrics u2022 Network incident resolution time and escalation rate. u2022 User satisfaction (CSAT) with network-related support. u2022 Accuracy of ticket documentation. u2022 Compliance with SLA targets and network uptime reporting. Key Responsibilities u2022 Frontline Network Support: o Respond to user reports of connectivity issues, VPN access failures, slow network performance, or Wi-Fi disruptions. o Provide first-line diagnostics for routers, switches, access points, and cabling connectivity. u2022 Monitoring and Reporting: o Use network monitoring tools (e.g., PRTG, SolarWinds, Nagios, or similar) to identify and log potential network outages or degradations. o Escalate recurring or major network issues to Level Two Network Technicians or Network Engineers. u2022 Incident and Request Management: o Accurately log and track tickets in the ITSM system (e.g., ServiceNow, Jira, or ManageEngine). o Ensure all incidents are categorized, prioritized, and updated in accordance with Service Level Agreements (SLAs). u2022 Network Troubleshooting: o Assist users with LAN/WAN connectivity, DNS/DHCP issues, and VPN setup or password resets. o Verify device configurations such as IP addressing, gateway, and VLAN assignment under supervision. o Conduct basic network cable testing and port tracing. u2022 User Device Support: o Support endpoint network configurations (wired and wireless). o Assist with configuration and testing of network printers, VoIP phones, and other IP-enabled devices. u2022 Documentation: o Maintain detailed records of incidents, troubleshooting steps, and resolution outcomes. o Contribute to the internal knowledge base for network-related support. u2022 Customer Service: o Provide clear communication with users throughout the resolution process. o Ensure a professional and customer-focused approach in every interaction. Required Skills and Qualifications u2022 High school diploma or equivalent (Associateu2019s degree or related IT coursework preferred). u2022 Strong understanding of network fundamentals: TCP/IP, DNS, DHCP, subnetting, and routing basics. u2022 Familiarity with network devices (switches, routers, firewalls, and access points). u2022 Experience with Microsoft Windows u2022 Understanding of remote access tools and VPN technologies. u2022 Strong troubleshooting and communication skills with a focus on accuracy and follow-through. Skills Noc Top Skills Details Noc Ad NOC Network Analyst (Level 1/Level 2) - Houston : Role: Provide 24/7 support for clients in the industrial space, primarily on the OT side, with stringent cybersecurity controls. This is a night shift position in Houston and a rotational/daytime shift in Alaska, serving as a stepping stone for career growth. Responsibilities: Navigating and multitasking with various tools, customer service, meeting SLAs, prompt and responsible incident handling, and proactive communication with clients. Technologies/Tools: SolarWinds (primary monitoring), ConnectWise (internal ticketing), Automate (remote endpoint management), ServiceNow, ManageEngine, basic switching, routing, and firewall knowledge. experts, but someone willing to learn and follow processes. Familiarity with IP connectivity is needed. Training: a 3-4 month ramp-up time and offers free online training through partnerships (e.g., Fortinet certifications). Career Path: Opportunities to move into network engineering, cybersecurity, or technical project management. Experience Level Entry Level Job Type & Location This is a Contract position based out of Houston, TX. Pay and Benefits The pay range for this position is $30.00 - $35.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: u2022 Medical, dental & vision u2022 Critical Illness, Accident, and Hospital u2022 401(k) Retirement Plan u2013 Pre-tax and Roth post-tax contributions available u2022 Life Insurance (Voluntary Life & AD&D for the employee and dependents) u2022 Short and long-term disability u2022 Health Spending Account (HSA) u2022 Transportation benefits u2022 Employee Assistance Program u2022 Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Houston,TX. Application Deadline This position is anticipated to close on Apr 24, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services Weu2019re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Weu2019re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Weu2019re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Weu2019re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at . The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Title
Noc Analyst