Job Title

Job Description We are seeking a highly professional, service-oriented Identity Access Management (IAM) Analyst and IT Support Analyst to provide white-glove desktop and executive support for a small, growing organization in the professional services space. This role will be a key partner to the business, supporting senior leaders and end users with a high degree of polish, discretion, and responsiveness. This role blends hands-on support, identity and device administration, and project-based work. Weu2019re looking for someone who enjoys rolling up their sleeves, takes pride in delivering exceptional service, and can confidently engage with executives in a business environment. This has some elements of a startup culture - we value professionalism in communication, presentation, and execution. Key Responsibilities Executive & White Glove Support u2022u2003Provide high-touch, white-glove desktop support to executives and senior business leaders u2022u2003Serve as a trusted IT partner to non-technical users, translating technical concepts into clear, business-friendly language u2022u2003Deliver onsite support with professionalism appropriate for a financial or professional services environment End User & Desktop Support u2022u2003Set up, configure, and support MacBooks, iPhones, and peripherals for new and existing users u2022u2003Troubleshoot hardware, OS, and application issues across Mac and mobile devices u2022u2003Perform day-to-day IT u201cgrunt worku201d as needed, including onboarding, offboarding, and device refreshes Identity, Access & SaaS Administration u2022u2003Administer Okta (user provisioning, password resets, MFA, basic troubleshooting) u2022u2003Support Google Workspace administration (user accounts, access, basic configuration) u2022u2003Administer Slack (users, permissions, basic workspace management) u2022u2003Manage device policies using Kandji (or Jamf) for macOS and iOS u2022u2003Help users access and log into tools such as Jira and other internal platforms Projects & Continuous Improvement u2022u2003Support upcoming IT and security-related projects as the organization grows u2022u2003Partner with IT and Security leadership to improve processes, documentation, and end-user experience u2022u2003Assist with identity and access management initiatives and general IT infrastructure improvements The role includes Identity Access Management (IAM) Analyst work (setting up automations or workflows) in Okta. Any Identity Access Management (IAM) Analyst type of work done in Kandji, Jamf, Google Workspace or Jira is also helpful. Must have worked on MAC computers. From a system admin aspect in Okta, Kandji, Jamf, Google, or Jira this role may include -u2003Setting up new functionality in the tool -u2003Setting up automations for more functionality -u2003Setting up integrations for new applications to integrate with Okta -u2003Setting up new workflows -u2003Setting up Identity Access Management (IAM) -u2003Some examples of what they are looking for is when they onboard a new employee, the System Admin can set up specific user groups so those new hires will automatically get certain applications for their user group -u2003Or when someone leaves the company, this system admin can set up automations so their google workspace and documents all get moved to their manager. -u2003Or create scripts around managing applications on MACs like scripting (Bash or similar) application installation for new users. Plus: -u2003done automations or configurations or workflows in Jira. This role will also serve the IT support/Desktop support function in the office where people can ask for IT help with any of their devices or applications. This role will also set up new users and offboard when people leave. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: Skills and Requirements u2022u2003Experience creating automations in Okta u2022u20033u20137 years of IT support experience (not entry-level) u2022u2003Strong hands-on experience supporting macOS environments u2022u2003Experience administering: ou2003Google Workspace ou2003Slack ou2003Okta (user creation, access management, password resets, basic troubleshooting) u2022u2003Proven ability to troubleshoot laptops, mobile devices, and end-user applications u2022u2003Demonstrated experience providing white glove or executive-level IT support u2022u2003Comfortable engaging directly with CEOs and senior leaders u2022u2003Excellent communication skills and a polished, business-appropriate presence u2022u2003Willingness to handle hands-on, day-to-day support work without hesitation u2022u2003Solid understanding of identity and access management concepts (IAM) Preferred / Nice-to-Have Qualifications u2022u2003Experience in financial services, fintech, or professional services u2022u2003Prior work in environments with higher expectations around professionalism, discretion, and service quality u2022u2003Familiarity with Kandji or Jamf u2022u2003Exposure to security-focused IT environments or working alongside security teams ________________________________________ What Success Looks Like u2022u2003Executives feel fully supported and confident in their technology u2022u2003Issues are resolved quickly, calmly, and professionally u2022u2003End users trust IT as a partner, not just a help desk u2022u2003Devices, identities, and access are clean, organized, and well-managed u2022u2003You bring structure and polish to a small but growing IT function Compensation: $25/hr to $40/hr. Exact compensation may vary based on several factors, including skills, experience, and education. Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.