Job Title

At Kellyu00ae Science, Engineering, Technology & Telecom (SETT) , weu2019re passionate about helping you find a job that works for you. How about this one? Weu2019re seeking an Desktop Technician I to work with one of our top global biopharmaceutical clients in the Barceloneta PR area. With us, itu2019s all about finding the job thatu2019s just right Purpose Monitor dispatch queues and resolve tickets that have known resolutions. Troubleshoot and remediate issue arising from user base Responsibilities Responsible for compliance with applicable Corporate and Divisional Policies and procedures. Constantly monitor individual queue to resolve routine desktop issues and requests. Escalate issues to supervisor as appropriate. Obtain and maintain a high level of customer satisfaction. Comply with the desktop group practices and procedures. Update ServiceNow and other data repositories as appropriate in a timely manner. Achieve target ticket volumes and ticket resolution levels. Responsible for executing computer replacements based on equipment end of life. Experience or education required for this position: 1) Education - Bacheloru2019s degree in Information Technology, Computer Science, or a related field. 2) Technical Proficiency: a) Operating Systems - Proficiency with various versions of Windows (e.g., Windows 10, 11). b) Hardware - Experience in assembling, disassembling, and diagnosing issues with PC components (e.g., CPUs, RAM, hard drives, GPUs). Knowledge of hardware peripherals like printers, scanners, and monitors. Setting up and troubleshooting peripherals, including drivers and connectivity issues. c) Software - Proficiency in installing and configuring common desktop applications (e.g., Microsoft Office, Adobe, Google Chrome). Experience with antivirus software and system utilities. Ability to diagnose and resolve software conflicts and performance issues. 3) Communication Skills - Excellent verbal and written communication skills in both English and Spanish languages. 4) Customer Service - Patience and empathy when assisting users to resolve their issues. Daily Work Schedule Expectations Monday to Friday u2013 8-5PM As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Why Kelly u00ae Technology? Looking to put your tech expertise to work on todayu2019s most intriguing, innovative, and high-visibility projects? By partnering with Kelly Technology, youu2019ll gain direct connections to top companies around the globe. Our team creates expert talent solutions to solve the worldu2019s most critical challenges. In a world where change is the only constant, our extensive network of industry relationships and IT market expertise help you take your skills exactly where you want to go. Weu2019re here to help you gain experience, make an impact, and grow your tech career. About Kelly Work changes everything. And at Kelly, weu2019re obsessed with where it can take you. To us, itu2019s about more than simply accepting your next job opportunity. Itu2019s the fuel that powers every next step of your life. Itu2019s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your lifeu2014just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kellyu2019s Human Resource Knowledge Center. Kelly complies with the requirements of Californiau2019s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.