Job Title

This is either an on-site or hybrid roleu00a0in Columbus, Ohiou00a0 Theu00a0Sr. Microsoft Administrator and Network Engineeru00a0will serve as the primary technical owner for Microsoft infrastructure, network environments, and desktop support. This includes deep administration of Microsoft 365 (Exchange Online, Teams, SharePoint, Intune, Entra ID), Windows Server, Active Directory, Single Sign-On (SSO) solutions, networku00a0designu00a0and management (firewalls, switches, VPN, wireless), Azure infrastructure, and end-user desktop/laptop support. Reporting into the EVP of Data and IT and collaborating closely with data engineering, application teams, cybersecurity, operations, field teams, and business stakeholders, this role translates infrastructure and support needs into actionable solutions, leads technical execution, provides Tier 2 and Tier 3 support, and ensures high availability, security, performance, and excellent end-user experience across all Microsoft and network systems.u00a0 Weu00a0seeku00a0a proactive, hands-on, execution-oriented senior engineer with deepu00a0expertiseu00a0in Microsoft technologies, enterprise networking, and desktop support, strong troubleshooting and project delivery skills, and a focus on delivering secure, reliable, and scalable technology solutions in a collaborative, fast-paced environment.u00a0 Key Responsibilities:u00a0 Microsoft Platform Administration & Infrastructure Managementu00a0u00a0 + Own the administration, configuration, optimization, and security of the Microsoft 365 tenant, including Exchange Online, Microsoft 365 Business Standard, Teams, SharePoint, Intune, Entra, Microsoft 365 Copilot, Defender for Office 365, Power Automate, and related licensing and feature managementu00a0u00a0 + Manage Windows Server environments (on-premiseu00a0and Azure VMs), Active Directory (domain services, Group Policy, OU structure), hybrid identity, and Single Sign-On (SSO) solutions (Entra ID, SAML, OAuth, and federation)u00a0u00a0 + Design, implement, andu00a0maintainu00a0network infrastructure including firewalls (e.g., Cisco, Fortinet, Palo Alto), switches, routers, VPN, SD-WAN, wireless networks, and site-to-site connectivityu00a0u00a0 + Lead Microsoft and network-related projects including migrations, system upgrades, security enhancements, Active Directory modernization, SSO implementations, and infrastructure optimizationu00a0 Network Engineering, Desktop Support & Securityu00a0u00a0 + Ensure high availability, performance, and security of LAN, WAN, and remote access solutions supporting office, contact center, and field operationsu00a0u00a0 + Provide Tier 2 desktop support for Windows endpoints, laptops, printers, and peripheral devices, including imaging, deployment, troubleshooting, and useru00a0assistanceu00a0u00a0 + Implement andu00a0monitoru00a0network security controls, segmentation, threat detection, and compliance with cybersecurity best practicesu00a0u00a0 + Troubleshoot complex network, Microsoft platform, and desktop issues (including Teams, Active Directory, SSO, and end-user hardware/software problems), perform root cause analysis, and implement permanent solutionsu00a0u00a0 + Manage patching, backup, disaster recovery, and business continuity processes for Microsoft, network, and desktop infrastructureu00a0 Support, Escalation & Optimizationu00a0u00a0 + Provide Tier 2 and Tier 3 support and escalation for Microsoft 365, Windows Server, Active Directory, Single Sign-On, Teams, network, desktop/laptop issues, and infrastructure-related helpdesk ticketsu00a0u00a0 + Assist with Tier 2 incident resolution for end-user desktop support, mentoring junior team members or helpdesk staff, and ensuringu00a0timelyu00a0escalation to Tier 3 or vendors when neededu00a0u00a0 + Monitor system performance, capacity, licensingu00a0utilizationu00a0(e.g., Microsoft 365 Business Standard, Teams Premium, Intune, Copilot), and security posture using tools such as Microsoft Defender, Azure Monitor, and network monitoring solutionsu00a0u00a0 + Drive continuous improvement initiatives to reduce downtime, strengthen security, lower costs, improve Microsoft Teams adoption and user experience,u00a0optimizeu00a0Active Directory and SSO configurations, and enhance desktop support efficiencyu00a0u00a0 + Maintainu00a0accurateu00a0documentation including network diagrams, system configurations, Active Directory topology, SSO architecture, desktop imaging standards, runbooks, and best practicesu00a0 Requirements Gathering, Collaboration & Project Deliveryu00a0u00a0 + Partner with business stakeholders, application owners, and the Data & IT team to gather requirements, scope infrastructure and desktop support needs, and deliver solutions that support business operations and growthu00a0u00a0 + Lead technical design sessions andu00a0provideu00a0expert guidance on Microsoft 365 architecture, Microsoft Teams deployment and governance, Active Directory strategy, Single Sign-On implementations, network design, cloud adoption, desktop deployment strategies, and security strategiesu00a0u00a0 + Collaborate with data engineering, BI, application, and helpdesk teams to resolve escalated issues and ensure seamless integration between systemsu00a0 Analytics to Report/Maintainu00a0u00a0 + Delivery & Execution: Project completion rates, system uptime/availability (target 99.9%+), ticket resolution times for Tier 2 and Tier 3u00a0u00a0 + Security & Compliance: Security incident trends, patch compliance rates, audit findings closure, MFA/Conditional Access/SSO adoptionu00a0u00a0 + Performance & Optimization: Network performance metrics, Microsoft 365 licensingu00a0utilizationu00a0(Exchange, Teams, Intune, Copilot, etc.), desktop support efficiency, license optimization, Active Directory health, cost savings initiativesu00a0u00a0 + Support & Reliability: Mean time to resolution (MTTR) for Tier 2 and Tier 3 incidents (including desktop support), recurring issue trends (especially Active Directory, Teams, SSO, and desktop), stakeholder and end-user satisfaction scoresu00a0u00a0 + Overall: Monthly infrastructure and desktop support health trends, major incident summaries, and value delivered through modernization effortsu00a0 Qualifications & Experienceu00a0u00a0 + Bacheloru2019s degree in information technology, Computer Science, Engineering, or related field (or equivalent experience)u00a0u00a0 + 7+ years of hands-on experience as a Microsoft Administrator, Network Engineer, and/or Desktop Support Engineer in enterprise environmentsu00a0u00a0 + Deepu00a0expertiseu00a0in Microsoft 365 administration (Exchange Online, Teams variants, SharePoint, Intune, Entra ID, Copilot, Defender), Windows Server, Active Directory, hybrid identity, and Single Sign-On (SSO) solutionsu00a0u00a0 + Strong experience with enterprise networking technologies: firewalls, switches, routers, VPN, wireless, SD-WAN, and network security best practicesu00a0u00a0 + Hands-on experience with desktop support, Windows endpoint management, device imaging, Intune deployment, and end-user troubleshootingu00a0u00a0 + Proficiencyu00a0with Azure infrastructure (IaaS, networking, identity), PowerShell scripting, and automation toolsu00a0u00a0 + Experience with Microsoft Teams governance, telephony, and advanced features is highly desiredu00a0u00a0 + Experience providing Tier 2 and Tier 3 support, mentoring junior staff, project leadership, and ITIL or similar frameworks is strongly preferredu00a0u00a0 + Familiarity with compliance standards (e.g., SOC 2, GDPR, CCPA) and cybersecurity frameworks is a plusu00a0u00a0 + Strong business acumen with preferred exposure to Home Improvement, Field Services, Home Services, Contact Centers, or similar industriesu00a0u00a0 + Excellent troubleshooting, communication, and collaboration skills with the ability to explain technical concepts to both technical and non-technical audiencesu00a0u00a0 + Proactive, detail-oriented mindset with strong ownership and ability to thrive in a fast-paced, growing companyu00a0 This role offers the opportunity to own critical Microsoft, network, and desktop infrastructure at Improveit Home Remodelingu2014delivering secure, reliable, and high-performing technology that enables business operations, protects company assets, supports excellent end-user experience, and drives continued growth and customer success.u00a0 Improveit Home Remodeling is committed to supporting the success of the Sr. Microsoft Admin and Network Engineer with the following benefits: + Highly Competitive Compensationu00a0 + Medical and Dental Insurance Options + 401k Retirement Saving Plan + Personal Days + Upbeat, Positive Work Environment + Career Advancement Options + Contests and Fun Culture Initiatives + Entrepreneurial Growth-Oriented Workplace + Advanced Technology Tools + Focus on Work-Life Balance + Strong Commitment to Marketing Excellence Across Organization + Stability of a 37-year old Company with the fuel of a rocket ship About Us Serving the needs of homeowners for 37-years, Improveit Home Remodeling is a leading replacement contracting company headquartered in Columbus Ohio. Markets served include Columbus, OH; Dayton, OH; Cincinnati, OH; Louisville, KY; Lexington,u00a0 KY; Southern Indiana, and Nashville, TN.u00a0We specialize in replacement windows, bathroom remodeling and kitchen transformations. BBB-Accredited and 24-time Consumersu2019 Choice Awards Winners, weu2019ve completed over 60,000 jobs with about one in four of those being for a repeat customer. We foster a culture focused on winning and our passion is deeply rooted in continuous improvement.u00a0We seek leaders who are interested in developing leaders. For us, u201cImproveitu201d is more than a name u2013 itu2019s an attitude that governs all that we do for our staff, our customers, and our communities. We value curiosity, passion, continuous improvement, and the relentless pursuit of excellence. If working for an organization that is driven to be the best and understands that it takes a stellar mix of people, processes, and technology to be a leader, this could be the home for you. If the idea of helping our organization grow in our Customer Service Excellence and helping an incredible Company reach even greater heights sounds like music to your ears, we invite you to apply today. Powered by JazzHR