Job Title

Our Purpose _Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, weu2019re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._ Title and Summary Lead Agentic AI Product Manager The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies. The Business & Markets Insights (BMI) team builds global intelligence products, and the Operational Intelligence Program is expanding these with agentic AI, LLM-driven workflows, and autonomous operational agents. We are seeking a Lead Product Manager to define strategy, lead technical development, and bring these capabilities to scale. The Role: u2022 Technical Product Leadership u25cb Translate customer problems into clear technical requirements for LLMs, RAG pipelines, agent orchestration, and tool-use. u25cb Partner with AI/ML and engineering teams on architecture, grounding, retrieval, safety, and evaluation. u25cb Prototype using modern agent frameworks (e.g., LangGraph, AutoGen, Strands, OpenAI Agent SDK) to validate capabilities. u2022 Product Strategy & Roadmap: u25cb Own strategy and roadmap for agentic AI features across Operational Intelligence. u25cb Drive 0u21921 product development for new AI and SaaS capabilities. u25cb Define use cases for LLM agents, autonomous workflows, and A2A orchestration. u25cb Support go-to-market planning, pricing inputs, and customer enablement. u25cb Drive internal and external adoption through demos, onboarding, documentation, and training. u2022 Execution & Delivery u25cb Write concise PRDs, technical specs, and acceptance criteria. u25cb Lead backlog, prioritization, and sprint execution with engineering teams. u25cb Work with MLOps on model evaluation, drift monitoring, hallucination mitigation, and observability. u2022 User Research & Validation u25cb Conduct discovery with issuers, acquirers, processors, and banks. Lead A/B tests, user studies, and trust/accuracy evaluations for AI agents. u25cb Convert insights into product decisions and KPI-based roadmaps. All About You u2022 Product Management experience building 0u21921 SaaS or AI/ML products. u2022 Proven experience shipping products using Generative AI, Agentic AI, ML models, or Conversational AI at scale. u2022 Demonstrable experience with LLMs (GPT, Claude, Mistral), MCP, A2A orchestration, LangChain, LangGraph, AutoGen, Strands, OpenAI Agent SDK. u2022 Understanding of LLM agents, tool-use patterns, reasoning graphs, memory systems. u2022 Hands-on familiarity with embeddings, RAG pipelines, vector search, evaluation frameworks. u2022 Ability to translate advanced AI concepts into simple, testable product features. u2022 Experience in product discovery, problem framing, requirement writing, roadmap planning. u2022 Excellent execution discipline: backlog management, release planning, stakeholder alignment. u2022 Strong analytical mindsetu2014comfortable with experimentation, A/B testing, and telemetry-driven decisions. u2022 Exceptional communication and cross-functional leadership. Background in payments, fintech, or operational workflows preferred. u2022 Experience with enterprise-grade, data-intensive, or compliance-sensitive systems is a plus. Masteru2019s degree or equivalent professional work experience - Computer Science bacheloru2019s degree with MBA is a plus - Advanced degree or AI/ML ce Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: + Abide by Mastercardu2019s security policies and practices; + Ensure the confidentiality and integrity of the information being accessed; + Report any suspected information security violation or breach, and + Complete all periodic mandatory security trainings in accordance with Mastercardu2019s guidelines. In line with Mastercardu2019s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges Purchase, New York: $150,000 - $254,000 USD