Job Title

Hourly Full-Time [Ben Elig] OFFICE/CLERICAL New York, NY, US Salary: $47,746.00 Annually Job Title: Program Assistant Job Summary: The purpose of Forensic Assertive Community Treatment (FACT) is to deliver comprehensive and effective services to individuals (age 18 and up) who are diagnosed with serious mental illness (SMI) and whose needs have not been well met by more traditional service delivery approaches. These individuals also suffer from co-occurring substance use disorders and have histories of criminal legal system involvement. Assertive Community Treatment (ACT) is an evidence-based practice that provides an integrated set of other evidence-based treatment, rehabilitation, case management, and support services delivered by a mobile, multi-disciplinary mental health treatment team to support recipient recovery through a highly individualized approach that provides recipients with the tools to obtain and maintain housing, employment, relationships and relief from symptoms and medication side effects. The Program Assistant is an integral staff member of the FACT team providing administrative, fiscal, and billing support. The Program Assistant ensures the smooth and effective functioning of the team by working closely with the Team Leader, maintaining communication with FACT team members, and providing support for the teamu2019s administrative and billing responsibilities with flexibility, team spirits, and good organizational skills. The Program Assistant requires in-person work 5 days a week. Shift Hours: This position is full-time Monday u2013 Friday from 9:00 AM - 5:00 PM Salary: The salary for this role is $47,746 per year Location Address: 2090 Adam Clayton Powell Jr Blvd, New York, NY 10027. Our office is easily accessible by public transportation. Workplace Flexibility: On-site - For roles that are 100% in-office/in-person What You Will Be Doing: + Attend and participate in daily team meetings and support teamu2019s record-keeping procedure during the meeting as the team discusses clientsu2019 clinical and case management issues and needs + Provide support for the team in maintaining clientsu2019 electronic health records (EHRs) to ensure compliance with the billing and licensing guidelines set forth by Medicaid, New York State Office of Mental Health (OMH), New York City Department of Health and Mental Hygiene (DOHMH), as well as CASES Policies and Procedures + Maintain and update teamu2019s program materials, including but not limited to: intake packet, program materials, teamu2019s contact list, clientsu2019 forms, etc. + Provide billing and Medicaid eligibility support, including but not limited to: weekly Medicaid eligibility checks, tracking and contacting Managed Care Organizations (MCOs) for prior authorizations, ensure entitlements information is up to date within clientsu2019 EHRs + Provide administrative support for the team by responding and triaging phone calls on teamu2019s main program number, perform receptionist duties as needed and scheduled, maintaining office supplies, checking postal mail weekly, etc. + Maintain teamu2019s petty cash and MetroCards inventories, including team Amex monthly reconciliation, and reconcile with Fiscal Department regularly + Attend teamu2019s administrative meetings and Program Assistantsu2019 Meetings as scheduled + Provide culturally competent services in accordance with CASES policies and practice + Perform other duties as required by the Team Leader, Director of ACT Services, and executive staff What We Are Looking For: + High School diploma with related work experience + Exceptional communication, organization, and customer service skills + Ability to operate with purpose, urgency, and accuracy in a fast-paced, deadline-driven environment while maintaining client confidentiality + A team player and self-motivated + Proficiency of Microsoft Office and willingness to learn new databases as needed + Individuals with lived experience are encouraged to apply Preferred Skills/Qualifications: + Bacheloru2019s degree (BA, BS) or some college experience + Fluency in Spanish Employee Benefits: CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including: + Medical + Dental + Vision + Vacation and Paid Time Off u2013 starting at 25 days-off annually + 12 Paid Holidays per year + Retirement 403b Competitive matching up to 6% + Employee Referral Program + Visit to learn more about benefits offered by the CASES Our Values At CASES, we like to move with PURPOSE, which reflects our values: PEOPLE Hold peopleu2019s stories with dignity UNITY Commit to a shared mission RESPECT Celebrate the strength of diversity PROGRESS Always work to improve OPTIMIZE Make the best use of resources SOLUTIONS Work together to solve problems EMPATHY Seek to understand others Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for. CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system. This position is full-time Monday u2013 Friday from 9:00 AM - 5:00 PM 35 hours per week