Job Title

Assistant Director, Event ServicesJob No: 498698Work Type: Staff Full-TimeLocation: Denver, COCategories: Events, Business Operations / Services, Admin / Executive / Office Support, Performing, Visual, & Creative ArtsThe Robert and Judi Newman Center for the Performing Arts is a world-class, multi-venue performing arts center on the campus of the University of Denver, Home to the Lamont School of Music, The Newman Center hosts nearly 500 events annually. In addition to performances by Lamont students and faculty, the Newman Center is an in-demand performance venue for numerous rental clientsincluding the Denver Post Pen and Podium Series, Friends of Chamber Music, Denver Brass, Wonderbound Dance, Cleo Parker Robinson Dance, Urban League of Denver, The CELL and many others. The Newman Center also presents nationally touring performing arts groups through its acclaimed series, Newman Center Presents.Position SummaryReporting to the Director of Business & Operations, the Assistant Director of Event Services is responsible for successfully managing all rental events and coordinating the use of the Newman Center space. The Assistant Director oversees the rental client experience from inquiry to event financial reconciliation and ensures a quality, efficient experience for all. This position assists with the management of daily operations, supervises event employees, coordinates with other Newman Center staff areas (production services, ticketing, patron services, artistic operations, advancement, marketing), and provides input on the development and implementation of policies for these areas. The position is responsible for creating the annual external and internal event budgets and monthly forecasting, in collaboration with the Director of Business & Operations.Essential FunctionsBusiness Development and Revenue Generationu2022 Responsible for managing the largest revenue generating department at the Newman Center, representing 60-70% of the division's annual earned revenue.u2022 Actively pursues new business opportunities for the Newman Center in collaboration with the Executive Director and Marketing.u2022 Identify and pursue relationships with new clients including promoters and commercial clients to generate revenue opportunitiesu2022 Draft deal terms with clients for review by Executive DirectorBudgetary and Financialu2022 Provide information from scheduling software, historic trends and current prospective opportunities; draft budget for Eventu2022 Services operation in coordination with Director of Business Operations.Event Management & Operationsu2022 Develop and maintain strong relationships with repeat clients, providing excellent customer service and attention to detail. Work with clients to suggest ways to design their events to best take advantage of the venues and other assets of the Newman Center and University.u2022 Schedule and coordinate between all events that take place in NCPA, including external and university rental clients, the Newman Center Presents series, Lamont School of Music, and the DU Department of Theatre.u2022 Oversee, create and implement policies and procedures for use of Newman Center venues by internal and external clients.u2022 Ensure Event Services department returns phone calls and emails in a timely manner and provide potential clients with specific information relating to booking their event, i.e. available dates, rates and fees, insurance requirements, etc.u2022 Supervise University and externally contracted event personnel in performing tasks necessary for the coordination, execution and settlement of commercial events.u2022 Preside at production meetings with Newman Center staff and create open communication and cooperation with Lamont School of Music, Theatre Dept., Sodexo, Campus Safety, Risk Management, Facilities, Budget, and Custodial departments regarding scheduling and events. Provide updated reports for such meetings.u2022 Superv se and manage high-profile events including but not limited to, Chancellor and Provost level events.u2022 Request maintenance and repairs in common areas to maintain the appearance of the buildingu2022 Review and update the Event Management Handbook on a regular basis; conduct event management training and advise on general event management for staff as neededu2022 Identify best practices and trends in the industry and adapt Event Services procedures accordinglySupervision and Leadershipu2022 1 full-time Event Manageru2022 3 part-time Managers on Duty (direct supervision from Event Manager position)u2022 Serve as a leader within the Division: model professionalism, effective communication and excellent customer service. This includes upholding elevated standards in terms of event execution and the reputation of the Newman Center.u2022 Coach and develop staff to navigate challenging circumstances including conflict management and communication.u2022 Contributes to the maintenance of good working relationships with all members of the University community, and other duties as assigned.u2022 Proactively seeks professional development opportunities and be informed on best practices in the performing arts and event management industriesKnowledge, Skills, and Abilitiesu2022 Ability to manage/supervise a large staff of part-time workers.u2022 Excellent computer skills, including event management software; Microsoft Excel (arithmetic functions), Teams, Word, OutlookKnowledge:u2022 Industry Knowledge: Familiarity with the industry the company operates in, including market trends, competitors, and potential clients.u2022 Sales and Marketing Principles: Knowledge of sales techniques, marketing strategies, and customer acquisition methods.u2022 Business Acumen: Understanding of business principles such as profit margins, pricing strategies, and revenue generation.Skills:u2022 Communication Skills: Strong verbal and written communication skills to effectively convey ideas, negotiate deals, and build relationships with clients.u2022 Networking Skills: Ability to establish and maintain relationships with clients, partners, and stakeholders.u2022 Problem-Solving Skills: Capacity to identify challenges, propose solutions, and overcome obstacles in the business development process.u2022 Strategic Thinking: Ability to think critically and develop strategic plans for business growth and expansion.u2022 Time Management: Effective management of time and resources to prioritize tasks and meet deadlines.Abilities:u2022 Proactive Approach: Capacity to take initiative and drive business development activities independently.u2022 Adaptability: Ability to adapt to changing market conditions, client needs, and Newman Center goals.u2022 Team Collaboration: Capability to work collaboratively with cross-functional teams such as production, patron services, ticketing, marketing, and other stakeholders.Preferred Knowledge, Skills and Abilities:u2022 Certified Event Planneru2022 Momentus software experienceu2022 25Live scheduling softwareu2022 Experience in Higher Educationu2022 Experience with VIP clients and high-profile guests and/or donorsRequired Qualificationsu2022 Bachelors degree or equivalent in Arts Administration or in related field, OR equivalent experience.u2022 3-5 years coordinating and implementing large-scale public assembly events.u2022 Two years of experience supervising professional staffPreferred Qualificationsu2022 3-5 years direct experience working in show production, facilities or theatre operations: or equivalent combination of education and experience preferred. Previous experience and/or training in a venue.u2022 Master's Degree or equivalent experienceu2022 5 years of experience managing events in an academic settingWorking Environmentu2022 Standard office environment.u2022 Unexpected interruptions occur often and stress level is moderate to high.u2022 Noise level is quiet to moderate.Physical