Job Title

Summary The Advanced Level Medical Support Assistant (MSA) position serves as a Consult Coordinator for Non-VA Care. The MSA works collaboratively with other members of expanded health care teams (i.e. PACT, specialty care) including Non-VA Care providers, pharmacists, social workers, dieticians, behavioral health staff, etc. to provide a robust interdisciplinary approach to care. Responsibilities VA Careers - Medical Support Assistant: Communicate with Non-VA Care providers to ensure they accept VA patients and payments, prepare any required pre appointment documents, schedule the appropriate level of care and document the schedule in the appropriate consult. Obtains medical documentation from non-VA providers, scans to appropriate consult within CPRS and view alerts the VA providers for continuity of care. Coordinates internal and external care between customers and providers. Supports patient safety standards using the correct Veterans Affairs identification of all patients using two forms of identification, name and full Social Security Number. Use established business rules to schedule appointments for Veterans which include clinic visits, consultations, and entries into the Recall Reminder system and Electronic Wait List (EWL). Work Schedule: Monday - Friday, 8:00 am - 4:30 pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: FS # 93117-A Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the