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This job was posted by : For more information, please see: Job Details {#job-details automation=jog-details-title bind=text: $.t('Opportunity.OpportunityDetail.JobDetails')} Description {#description automation=descriptions-title bind=text: $.t('Opportunity.OpportunityDetail.Description')} **TITLE:** Guest Service Agent **DEPARTMENT:**Front Office **REPORTS TO:**Front Desk Manager **?** 1.**SUMMARY**: The main function of the Little America Hotel Guest Service Agent is to provide customer service in the friendliest and most professional manner possible. 2.**TASKS**: The tasks that are essential to perform the functions of this position are: - Check hotel guests in. ```{=html} ``` - Ensure accuracy and completeness of guests registration. - Determine guests desired method of settlement for hotel stay and incidentals. ```{=html} ``` - Check hotel guests out. ```{=html} ``` - Verify the accuracy and completeness of the hotel bill, and ensure settlement. ```{=html} ``` - Perform duties of Hotel Operator. ```{=html} ``` - Establish room reservations for guests. - Be familiar with the hotels sales strategy and with the assignment of rooms. - Respond to guests inquiries in a friendly and professional manner. - Offer guests personal assistance, whenever possible. - Assist in maintaining a neat and professional-looking front office. - Perform other duties as required by business demands, or by supervisor/manager. Gift Shop job description available in HR