Job Title

The Escrow Disbursements Clerk is responsible for the accurate and timely administration of escrow-related payments for mortgage accounts. This role ensures property taxes, insurance premiums, and private mortgage insurance (PMI) are paid in accordance with regulatory requirements and internal policies. The ideal candidate will demonstrate strong attention to detail, customer service skills, and the ability to collaborate with internal partners across the bank.Essential Duties & Responsibilities of the Disbursements Clerk:1. Process escrow disbursements including property taxes, homeowner's insurance, and private mortgage insurance (PMI) payments2. Review and resolve reports of past-due or unpaid escrow items to ensure borrower accounts remain current3. Perform and review mass escrow analyses to identify payment discrepancies and ensure escrow balance accuracy4. Respond to inquiries from internal partners and customers regarding escrow accounts, payment status, and analysis results5. Research and resolve escrow-related discrepancies and exceptions in a timely and accurate manner6. Assist with system conversions, portfolio transfers, and other bank conversion initiatives impacting escrow accounts7. Maintain compliance with bank policies, investor guidelines, and applicable regulatory requirements8. Document activity and maintain accurate records in accordance with audit and compliance standardsRequired Skills & Qualifications for the Disbursements Clerks:1. Proficiency in Microsoft Office products, including Excel, Word, and Outlook2. 1+ years of administrative, clerical or similar experience3. Strong attention to detail and ability to manage multiple priorities in a deadline-driven environment4. Effective written and verbal communication skills5. Ability to analyze reports, identify issues, and recommend or execute resolutions6. High school diploma or equivalent7. Willingness to submit to a pre-employment criminal background checkPreferred Qualifications of the Disbursements Specialist:1. Previous banking experience2. Mortgage servicing or escrow experience preferred3. Familiarity with escrow analysis, tax service providers, and insurance tracking systems4. Experience supporting system conversions or operational transition