Job Title

Do you want to join an organization that invests in you as a(an) Coordinator Patient Safety? At Wesley Medical Center, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years. Job Summary and Qualifications Position Summary:Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all. Serves as the hospital representative during legal proceedings as delegated, and provides documents, attends interviews, depositions and court appearances. Participates in loss prevention as related to the hospital Risk Management Plan. Continually strives to improve processes and services. Job Responsibilities: Demonstrates the ability to adapt technique/treatment to age of population served, including newborn, pediatric, adolescent, adult and geriatric patients, while providing care/service with respect to cultural differences and spiritual needs. + Serves as a resource person for questions or problems of a legal nature; Provides educational and emotional support for employees involved in litigation; Represents the medical center in pre-trial and court proceedings as delegated by the Risk Manager. + Develops and maintains effective communication with hospital staff, residents, and physicians regarding quality improvement and risk management; Participates in the education of hospital staff, physicians and resident staff related to patient safety and risk management. + Actively participates collaborates in the disclosure proves for unanticipated events, use of apology, alternate dispute resolution mechanisms, early payment strategy, and lesson learned prevention activities. + Monitors compliance with all applicable state and federal laws and regulations, JC requirements, and State of Kansas requirements as related to the Risk Management Plan. + Assists with collection of data for special physician peer review monitoring or trending as requested by the Clinical Risk Committee, Clinical Chairperson, or Vice President of Medical Affairs. + Prepares and coordinates activities of the Clinical Risk Committee, Investigating committees, Fair Hearing process, and special Clinical Services Committee function as related to Clinical Risk. + Identifies possible legal issues that may result in litigation through event analysis. + Assists department heads in designing a risk management program specific to their department. + Provides new employee orientation. + Serves as the System Administrator for the online reporting platform VigiLanz. + Provides statistical and qualitative reports to various audiences on identified trends. + Coordinates patient concern resolution while patients are hospitalized. + Collaborative with hospital staff to ensure timely follow-up to hospital grievances. + Demonstrates a willingness and ability to assist others; assists with the care of the patient in collaboration with the patient care team. + Participates in the improvement of operational functions and of patient care. + Establishes communication and respectful relationships with all disciplines. + Recognizes when and how to escalate patient concerns up the chain of command. + Answers telephone efficiently and courteously, relaying messages and calls to appropriate personnel and other departments as needed. + Maintains records, transcribes physician orders, and ensures orders are carried out in an expeditious manner. + Proactively takes accountability for identifying customer concerns and resolving them using appropriate channels. + Performs all other duties as assigned. Qualifications: Required Education or Experience : + Bachelor degree in Healthcare related field Required Knowledge and Skills: + Basic knowledge of the legal system and current risk management practices + Demonstrated ability for good written and oral communication skills + Demonstrated knowledge of statistical methods and educational theory + Demonstrated knowledge of laws and regulations affecting the organization + Demonstrated knowledge of basic research design, data analysis, data aggregation and display Preferred Registration, Licensure and/or Certification: + Registered Nurse or other healthcare related credential + Certified Professional in Healthcare Risk Management (CPHRM) Preferred Education or Experience: + Associate in Risk Management (ARM) Master degree in Business, Healthcare, or Public Health Benefits Wesley Medical Center, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include: + Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services + Wellbeing support, including free counseling and referral services + Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence + Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling + Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing + Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts Learn more about Employee Benefits ( _Note: Eligibility for benefits may vary by location._ For more than 100 years, Wesley Healthcare has provided exceptional care to thousands of families in Wichita and throughout Kansas and Northern Oklahoma. Wesley Medical Center ( is a member of the Wesley Healthcare network within Greater Wichita and has been an HCA Healthcare hospital since 1985. Our physicians treat more than 24,000 patients annually , making Wesley Medical Center the most preferred hospital in Kansas and northern Oklahoma. Additionally, our obstetricians and childbirth staff deliver more than 6,000 babies each year , more than any hospital in a 13-state region. Home to Wesley Children's Hospital (, the region's first and Wichita's only children's hospital, we care for children in a unique space designed specially for kids and their families. And as a Level I Trauma Center ( and the only Level II Pediatric Trauma Center in Kansas , we are prepared to treat any medical emergency, any time of day. HCA Healthcare has been recognized as one of the Worldu2019s Most Ethical Companiesu00ae by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.