Job Title

Job SummaryThe Customer Service Clerk serves as a primary point of contact for customers, providing accurate information, resolving inquiries, and ensuring a positive customer experience. This role supports daily customer service operations by handling requests, processing transactions, maintaining records, and coordinating with internal teams to address customer needs efficiently and professionally. Key Responsibilities Customer Support & Communication Respond to customer inquiries via phone, email, chat, or in person in a timely and courteous mannerProvide accurate information regarding products, services, policies, and proceduresResolve customer concerns, complaints, or issues effectively, escalating when necessaryMaintain a professional, friendly, and customer-focused demeanor at all times Transaction & Order Processing Process customer orders, returns, refunds, exchanges, or service requests accuratelyEnter and update customer information in company systemsVerify pricing, availability, and order statusFamiliar with EDI order entry Documentation & Recordkeeping Maintain detailed and accurate customer records and interaction logsDocument issues, resolutions, and follow-up actionsGenerate basic reports related to customer activity as needed Coordination & Support Coordinate with internal departments (billing, sales, shipping, technical support) to resolve customer issuesAssist with service improvements by identifying trends or recurring issuesSupport other clerical or administrative tasks as assigned Education Requirements High school diploma or equivalent Required Experience Previous customer service or clerical experience preferred Required Skills Strong verbal and written communication skillsBasic proficiency with computers, email, and office softwareAbility to multitask and prioritize in a fast-paced environmentStrong interpersonal and active listening skillsProblem-solving and conflict-resolution abilitiesAttention to detail and accuracyDependable, patient, and professional demeanorAbility to work independently and as part of a team Preferred Skills Experience in customer service functions within an ERP (SAP, NetSuite, NDS) environmentPrior experience in a call center, retail, or service-based environment Work Environment / Physical Requirements Ability to sit, stand, or work at a computer for extended periodsAbility to handle high call or interaction volumes Benefits Medical, Vision, and Dental Insurance Plansk Retirement Fund About the Client Leading global provider of HVACR solutions committed to energy efficiency and environmental sustainability. Offers innovative products and services for heating, ventilation, air conditioning, and refrigeration. Values integrity, respect, and excellence in everything we do. About GTT GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the and Canada. Job Number - gttic