Job Title

Summary The Advanced Medical Support Assistant (MSA) position serves as an Inpatient Ward/outpatient clinic clerk and has a foundational role within the Louis A. Johnson VAMC within the Health Administration Service. The Advanced MSA provides administrative support to (but is not limited to) Physicians, Physician's Assistants, Nurses, Advanced Registered Nurse Practitioners, Dietitians, Social Workers, and other administrative and professional staff throughout the facility. Responsibilities VA Careers - Medical Support Assistant: Total Rewards of a Allied Health Professional Incumbent must screen/receive phone calls in a courteous and timely manner, determine the nature of request, and provide the information desired in accordance with VHA privacy regulations and established release of information processes. The incumbent is responsible for accurate appointment management and the coordination of all administrative information between the professional staff and the Veteran. This includes checking-in Veterans for appointments, updating, and verifying demographic information, scheduling and rescheduling appointments, obtaining insurance information upon every visit. S/he refers Veterans to the eligibility/enrollment office when means testing is required. S/he independently handles scheduling problems and deviations based on obtained knowledge of clinic/ward operations and policy, schedules, and provider preferences. S/he explains the VA's mandate to collect third party insurance information to Veterans, their families, and all eligible patients. S/he scans and updates health insurance information upon every visit. Verify third party insurance and update information in the Insurance Capture Buffer (ICB) System. Utilizing the Recall reminder software, s/he must maintain appointment recall data accurately and consistently. Incumbent properly documents if Veteran is deemed ineligible for services and forwards the information to the appropriate staff. S/he refers incomplete check-outs to the Provider for prompt completion. Manages the Electronic Wait-List in accordance to VHA policy. Notifies his/her supervisor when clinic access is less than desirable or if an Individual patient cannot be scheduled within mandated timeframes. Performs daily review of active/pending consults, Electronic Wait-List, Recall list and Audio care communications for accuracy and disposition per VHA policies and as assigned Incumbent(s) working on inpatient wards are responsible for processing, verifying, extracting Provider orders from CPRS; as well as clearing unverified orders daily and filing appropriate forms. Processes Veteran Identification Cards (VHIC) as required. Encourages Veteran registration for and the utilization of My HealtheVet (MHV). All levels of staff are responsible to adhere to patient safety standards; requesting the correct Veterans Affairs identification of all patients (VHA Directive 2012-036 Identity Authentication for Health Care Services). When documents/records are received, the incumbent will ensure that all necessary health/administrative information are integrated into Computerized Patient Record System (CPRS) by sending the documents to scanning. S/he must coordinate efforts to ensure all aspects of duties are accomplished with efficiency and of high quality, and must report all backlogs immediately to their supervisor. Assures that duties associated to the Patient Aligned Care Team (PACT) are done accurately and timely. In this position the Medical Support Assistant could be asked to work in different outpatient clinics/inpatient wards and/or business offices within HAS to support staffing needs for the department 25% or less of their work week (as per the AFGE master agreement). Employee must complete and adhere to mandatory annual VHA training requirements. Incumbent is expected to adhere to VHA Handbook 5011/27 Hours of Duty and Leave, and is expected to manage his/her leave appropriately. Additional duties or tasks may be assigned by the supervisor/higher level leader to ensure efficient daily operations. Work Schedule: Monday - Friday; 7:30am - 4:00pm or 8:00am - 4:30pm Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 22033-F Permanent Change of Station (PCS): Not Authorized Requirements Conditions of Employment RESUME REQUIREMENTS - Your resume MUST include the following information: Job Title (for each position) Description of duties (be as detailed as possible) Month and year start/end dates (e.g. June 2018 to April 2020) of employment Full-time or part-time status (include average hours worked per week) You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the