Job Title

Rapport Salary: $29-$32 / hourly Rapport is a specialized division of FLIK Hospitality Group focused on all aspects of guest and employee services, meeting and event planning and conference center management. Distinct from recruitment agencies, we do not engage in temporary contracts. Our commitment is to foster long-term career development, allowing ambassadors to enjoy the comprehensive benefits of working directly with us. Rapport invests in all of its ambassadors, allowing them to attain their career aspirations. It starts with a warm welcome to our business, followed by an individual training and development program. Youu2019ll be encouraged to become the very best you can be throughout your career here, and will be provided with the skills to step into your next big role. Becoming a Rapport ambassador means becoming part of a global community, collaborating with diverse talents, sharing ideas, and experiencing a workplace culture that extends beyond local boundaries. Your journey with us is more than just a job: itu2019s a meaningful career. Job Summary The Senior Receptionist delivers a high level of hospitality to all clients, guests, vendors, and employees. This role ensures a welcoming, professional reception experience while supporting daily operations and maintaining awareness of client needs and business activity. Key Responsibilities u2022 Support the Reception Services Manager to ensure a positive and memorable guest experience u2022 Greet all guests promptly, making eye contact within 10 feet and using standard greetings u2022 Maintain a friendly, professional, and approachable presence at all times u2022 Serve as a resource for wayfinding, hospitality services, and general inquiries u2022 Assist with check-in, register guests in the security system, and escort them to destinations u2022 Coordinate conference room bookings based on client needs u2022 Review and memorize VIP profiles; recognize and welcome VIPs to service standards u2022 Maintain awareness of daily business activity and communicate updates with the team u2022 Share relevant information with colleagues during guest interactions and escorts u2022 Provide operational support as needed, including lunch coverage and callouts u2022 Support onboarding and training of new associates and complete required checklists u2022 Participate in cross-training across reception functions u2022 Build relationships with employees and repeat guests to enhance their experience u2022 Follow Standard Operating Procedures and maintain service standards u2022 Escalate issues to the Reception Services Manager as needed u2022 Understand and execute emergency procedures, including fire protocols u2022 Maintain required hospitality appearance standards u2022 Demonstrate knowledge of the building, local area, transportation, and restaurants u2022 Stand and walk frequently throughout shifts; lift and carry up to 30 lbs u2022 Perform additional duties as assigned Preferred Qualifications u2022 High school diploma with 2+ years of hospitality or customer service experience in a hotel or corporate environment u2022 Strong organizational and multitasking skills u2022 Proficiency with office technology and computer systems u2022 Ability to remain calm and effective in high-pressure situations u2022 Strong client service skills with a focus on exceeding expectations u2022 Reliable, punctual, detail-oriented, and able to maintain confidentiality Apply to Rapport today _Rapport is a specialized division of FLIK Hospitality Group and a member of Compass Group USA_ Click here to Learn More about the Compass Story ( Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Rapport maintains a drug-free workplace. Associates in Rapport are offered many fantastic benefits. + Medical + Dental + Vision + Life Insurance/ AD + Disability Insurance + Retirement Plan + Paid Time Off + Holiday Time Off (varies by site/state) + Associate Shopping Program + Health and Wellness Programs + Discount Marketplace + Identity Theft Protection + Pet Insurance + Commuter Benefits + Employee Assistance Program + Flexible Spending Accounts (FSAs) + Paid Parental Leave + Personal Leave Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here ( or copy/paste the link below for paid time off benefits information. Req ID: 1526930 Rapport a specialized division of FLIK Hospitality Group