Job Title

DIVISION MANAGER Print ( Apply ufeff DIVISION MANAGER Salary $87,802.00 - $109,620.16 Annually Location 901 Bagby Job Type Full Time Job Number 38653 Department Department of Neighborhoods Opening Date 04/20/2026 Closing Date 5/4/2026 11:59 PM Central + Description + Benefits + Questions POSITION OVERVIEW Applications accepted from: All interested Division: Department of Neighborhoods Director's Office Reporting Location: 901 Bagby, Houston, TX 77002 Workdays & Hours: M-F 8:00 am u2013 5:00 pm Subject to change ABOUT US The Division Manager is responsible for planning, implementing, and overseeing division operations, programs, and strategic initiatives designed to support effective service delivery and cross-system collaboration. This position provides leadership and supervision to staff, develops and maintains operational systems and standard procedures, and ensures projects and programs are executed efficiently, consistently, and in alignment with organizational goals. This role requires a strong manager with experience leading teams, building partnerships, and navigating complex systems involving public agencies, community stakeholders, and service providers. The Division Manager serves as a key liaison across departments and external partners, supports data-informed decision-making, and helps strengthen program effectiveness through policy development, staff coaching, performance management, compliance oversight, and continuous improvement efforts. The ideal candidate brings experience in systems coordination, team-based case management, trauma-informed or youth-serving environments, and interagency collaboration, with the ability to translate strategy into operational practice and lead teams in a high-accountability, mission-driven environment. This position reports to the Assistant Director and will work closely with the executive team to support the departmentu2019s mission to build strong relationships with neighborhood and community groups and expand access to city resources for all residents. The position will also require completion of special assignments as requested. Must be willing to work non-standard shifts, including nights, weekends and/or holidays. DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Assists in the design and implementation of systems, plans, and projects to support division goals, including cross-functional service delivery models, team-based case management practices, and strategic initiatives focused on at-risk, delinquent, and/or gang-involved youth. Manages, trains, develops, counsels, and evaluates staff performance by providing ongoing coaching, clear performance expectations, professional development, and supportive supervision that promotes accountability, psychological safety, and high-quality service delivery. Establishes policies, procedures, guidelines, and project schedules by developing and maintaining standard operating procedures, workflow systems, compliance protocols, and implementation timelines that support operational consistency and effective program management. Develops methodologies for creating project data and uses data-driven approaches to monitor performance, track key performance indicators (KPIs), assess outcomes, and inform operational and strategic decision-making. Researches, reviews, and evaluates new data, reports, products, and other information to improve programming, ensure alignment with evidence-based practices, strengthen service delivery, and support continuous quality improvement. Acts as liaison to other departments, government agencies, and private sector partners by facilitating interagency collaboration, building strategic partnerships, and coordinating across systems, including law enforcement, school districts, community-based organizations, and other public sector entities. Provides technical advice, consultation, and support to departments and other agencies and groups regarding program operations, case management frameworks, trauma-informed approaches, crisis response, and system coordination strategies. Drafts and reviews proposed contracts, correspondence, letters of agreement, and amendments to ensure clarity, alignment with operational goals, and compliance with applicable grant, program, and administrative requirements. WORKING CONDITIONS The position is physically comfortable; the individual has discretion about walking, standing, etc. There are no major sources of discomfort, i.e., essentially normal office environment with acceptable lighting, temperature and air conditioning. MINIMUM REQUIREMENTS EDUCATIONAL REQUIREMENTS Requires a Bachelor's degree in Business Administration, Accounting, Engineering or a field closely related to activities of the division. EXPERIENCE REQUIREMENTS Seven years of progressive professional experience closely related to the activities of the division are required, with at least three of the years in a supervisory capacity. A Master's degree in Business Administration, Public Administration or a field closely related to the activities of the division may be substituted for two years of experience. Directly related professional experience may be substituted for the education requirement on a year-for-year basis. LICENSE REQUIREMENTS Valid driver's license and compliance with the City of Houston driving policy (A.P. 2-2). PREFERENCES Preference will be given to applicants with: + Relevant licensure, certification, or formal training in social work, counseling, case management, trauma-informed care, crisis intervention, youth development, violence prevention, juvenile justice, or related fields + Examples include: LMSW, LCSW, LPC, LMFT, LCDC, CCM, Mental Health First Aid, Trauma-Informed Care, ACEs, or OJJDP Comprehensive Gang Modelu2013related training. Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. GENERAL INFORMATION SELECTION/SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer skills assessment test. SAFETY IMPACT POSITION YES This position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test. Pay Grade 29 SALARY INFORMATION Factors used in determining the salary offered include the candidateu2019s qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: To view your detailed application status, please log-in to your online profile by visiting: or call 832-393-0350. If you need special services or accommodations, call 832-393-0350. (TTY 7-1-1) If you need login assistance or technical support call 855-524-5627. Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process. All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided. EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: + Medical + Dental + Vision + Wellness + Supplemental Insurance + Life insurance + Long-term disability + Retirement pension + 457 deferred compensation plan + Employee Assistance Program + 10 days of vacation each year + 13 city holidays, plus one floating holiday + Compensable Sick Leave + Personal Leave + Flexible schedules + Hybrid-Telework for eligible positions + Professional development opportunities + Transportation/parking plan + Section 125 pretax deductions + Dependent Care Reimbursement Plan + Paid Prenatal, Parental and Infant Wellness Leaves + Healthcare Flexible Spending Account For plan details, visit 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions? + Yes + No 02 What is the highest level of education you have obtained or will obtain within 30 days of the advertised end date of this job posting? + None + High School or GED + Associateu2019s degree + Bacheloru2019s degree + Masteru2019s degree or beyond 03 How many years of progressive professional experience closely related to the activities of the division do you have? + None + 1-3 years + 4-6 years + 7-10 years + 11+ years of experience 04 How many years of experience do you have managing direct reports? + None + 1-2 years + 3-6 years + 7-10 years + 11+ years of experience 05 If you selected a degree above, please list the major/ concentration for each degree you checked. 06 How many years of experience do you have working with at-risk, delinquent and/or gang-involved youth? + None + 1u20133 years + 4u20136 years + 7u201310 years + 11+ years of experience 07 How many years of experience do you have working with case management software? + None + 1-3 years + 4-6 years + 7-10 years + 11+ years of experience 08 How many years of experience do you have working with grant management? + None + 1-3 years + 4-6 years + 7-10 years + 11+ years of experience 09 How many years of experience do you have working with community-driven partnerships that use collaboration to address delinquency issues affecting at-risk and gang-involved youth? + None + 1-3 years + 4-6 years + 7-10 years + 11+ years of experience 10 How many years of experience do you have using crisis intervention? + None + 1-3 years + 4-6 years + 7-10 years + 11+ years of experience 11 Please indicate languages, other than English, in which you are fluent (reading, writing, and speaking/signing). Check all that apply. + Spanish + Chinese + Vietnamese + Arabic + French + American Sign Language + Other Language not List + I am not bilingual 12 This position requires you to be 100% flexible in terms of work schedule including evenings, weekends and holidays, especially following natural disaster and emergency events. Are you willing to work within these schedules, evenings and weekends as required? + Yes + No 13 Do you have a valid/current Texas driver's license? + Yes + No Required Question