Job Title

Position Overview The End User Training Lead oversees the organizationu2019s training and learning portfolio, so employees have the skills needed to use missionu2011critical systems and processes effectively. The role leads assessment of training needs, aligns learning objectives with business goals, and prioritizes programs that support adoption of new tools and services in a federal IT environment. This leader directs the design and delivery of blended learning solutionsu2014including instructoru2011led, virtual, and selfu2011paced formatsu2014and ensures they are evaluated for effectiveness and continuously improved. Mapped to the Training Lead standard job, the position also manages and mentors a team of trainers, coordinates complex travel and delivery schedules, and steers communication and changeu2011management activities that accompany new or updated applications. Key Responsibilities + Govern the overall training strategy for missionu2011critical systems, including needs assessment, training roadmaps, and alignment of learning objectives with organizational priorities. + Design and oversee blended training programs that combine classroom, virtual, and eu2011learning methods to drive system and process adoption for diverse user groups. + Manage and mentor a team of trainers responsible for developing, testing, maintaining, and delivering training programs, including trainu2011theu2011trainer activities and quality calibration sessions. + Supervise the creation and maintenance of training materials such as lesson plans, curricula, SOPs, user and instructor guides, practical exercises, and job aids. + Implement evaluation methods and metrics to measure training effectiveness, conduct analysis on results, and recommend improvements to content, delivery methods, and scheduling. + Coordinate closely with business leaders, functional analysts, application owners, and subjectu2011matter experts to prioritize topics, validate content, and plan training deployments and conferences. + Oversee travel planning and training logistics, including building trainer schedules, managing travel and ODC budgets, and reviewing expense authorizations and reports. + Promote consistent quality and compliance by defining expectations for trainers, observing delivery, providing feedback and coaching, and reinforcing organizational policies and standards. Required Qualifications + Bacheloru2019s degree preferred in Education, Training, Human Resources, or a related field, or equivalent relevant experience. + 8+ years of experience in training and development or closely related roles, including 4u20136 years as a trainer on technical projects and 0u20132+ years in a management or teamu2011lead capacity. + Demonstrated experience designing, executing, and evaluating training programs for technical applications, with strong skills in needs assessment, curriculum development, and adultu2011learning delivery. + Proven ability to lead and mentor a team of trainers, including setting expectations, conducting observations, and providing coaching focused on performance and quality. + Excellent communication and presentation skills, with the ability to explain complex concepts to beginner, experienced, and expert users and to write clear, concise training materials and correspondence. + Strong organizational and planning abilities, including managing extensive travel requirements (often 40u201375% of the time), shifting priorities, and multiple concurrent training initiatives. + Ability to obtain and maintain a Public Trust investigation and to work in a U.S.u2011only federal context, with U.S. citizenship as specified. Preferred Qualifications + Professional training or instructional credentials such as DoD Instructor Certification or industry certifications (for example, CPTD or ATD). + Experience managing enterprise learning portfolios, centers of excellence, or large multiu2011site training programs in military or federal healthcare settings. + Advanced proficiency with virtual and digital training tools (for example, webinar platforms, eu2011learning tools, and collaboration technologies) in addition to standard office productivity software and Adobe products. + Prior experience supporting Army or similar military environments and incorporating customer feedback into iterative improvements to training programs. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. We affirm our commitment to these fundamental policies. All recruiting, hiring, training, and promoting for all job classifications is done without regard to race, color, religion, sex, disability, or age. All decisions on employment are made to abide by the principle of equal employment. Physical Requirements The physical requirements described in