Job Title

Senior Manager - Travel and Entertainment - Lodging New York, NY, United States(Hybrid) Job Description The National Client Group sits within Global Merchant and Network Services, which acquires and manages relationships with the millions of merchants around the world that accept American Express. The National Client Group is responsible for overseeing the largest and most strategic U.S. based merchants. Our goal is to be an indispensable payments partner to our merchants and to help them grow by delivering differentiated products and services. The Senior Manager, Client Management u2013 Lodging role offers the opportunity to leverage strong relationship management, consultative selling, and strategic thinking to drive incremental American Express spend with merchants, all within a challenging and collaborative environment. This is a unique and high-profile opportunity for an experienced relationship manager to oversee a $5B portfolio comprising some of our largest and most strategic merchants in the lodging industry, including MGM, Wynn Las Vegas, and Caesars Entertainment. This position is suited for a professionally mature business leader with expertise in building and cultivating relationships both internally and externally, one who can take ownership of high-profile, complex initiatives involving multiple senior-level stakeholders across the Blue Box. The ideal candidate will possess a strong strategic background, with a demonstrated ability to think innovatively to drive revenue and solve challenges. They will also have a solid financial and analytical skill set, along with the ability to lead and deliver results in a fast-paced, highly complex, and matrixed environment. Responsibilities + Business Development: Drive charge volume growth, revenue, and profitability by leveraging in-depth knowledge of the merchantu2019s business, industry, and American Express products and services + Relationship Management: Cultivate and leverage relationships across American Express and with merchants to identify and implement solutions that drive growth and expand share + Strategy Development: Identify opportunities to increase spend on American Express products through innovative marketing and partnership initiatives + Negotiation: Develop innovative partnerships and negotiate profitable deal structures, value levers, and pricing scenariosP&L Management: Optimize client profitability and develop strategic growth plans Qualifications Minimum Qualifications: + Experienced relationship manager with a proven ability to build strong client relationships, sell B2C and B2B programs and initiatives, and identify new opportunities to grow revenue and share + Experience in negotiations, including an understanding of card acceptance financials, industry economics, profitability levers, and financial statements + Proven consultative selling skills, with a demonstrated ability to close deals and deliver results in a timely manner + Strong executive presence, both internally and externally, with the ability to lead senior-level discussions and influence decision-making Demonstrated curiosity and initiative to generate ideas, identify new business opportunities, and develop solutions + Ability to influence others and collaborate effectively across American Express teams to ensure seamless integration with key partners in TLS, Strategic Partnerships, Marketing, Finance, Pricing, Risk, Operations, Compliance, and Legal Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions. At American Express, our culture is built on a 175-year history of innovation, shared values (and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service. As part of Team Amex, youu2019ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally: + Competitive base salaries + Bonus incentives + 6% Company Match on retirement savings plan + Free financial coaching and financial well-being support + Comprehensive medical, dental, vision, life insurance, and disability benefits + Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need + 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy + Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) + Free and confidential counseling support through our Healthy Minds program + Career development and training opportunities For a full list of Team Amex benefits, visit out Colleague Benefits Site (. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angelesu2019 Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. US Job Seekers - Click to view the u201cKnow Your Rights (u201d poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, weu2019ll consider your location, experience, and other job-related factors.u200b Job Info + Job Identification 26005931 + Job Category Network + Posting Date 04/17/2026, 01:00 AM + Apply Before 05/01/2026, 01:00 AM + Degree Level No Formal Education + Job Schedule Full time + Job Shift Day + Locations AMEX World Financial Center, New York, NY, 10285, US(Hybrid) + Salary Range $103,750.00 to $174,750.00 annually + bonus + benefits + Career Area Sales & Relationship Management