Job Title

The Deposit Documentation Specialist performs a wide variety of duties, pertaining to new and updated deposit accounts including but not limited to checking, savings, (COD) Certificate of Deposits, (IRA) Individual Trust Accounts and (HSA) Health Savings Accounts, styling’s, verifications and maintenance. Functions require knowledge of banking regulations, IRA and HSA regulations, compliance, and policy specifications. This position supports daily interaction with branch personnel via phone and email communications. Receive and service customer phone calls and emails from bank representativesProvide efficient, accurate, and high-quality service while maintaining good customer relations both internally and externallySupport bank locations with proper styling of new and updated deposit accounts to include (IRA) Individual Retirement Accounts, and (HSA) Health Savings AccountsVerify deposit account documentation (DDA, HSA, SAV, IRA, COD) received from banks are compliant by utilizing state documentation manuals, bank’s CIP policy, federal regulated account forms, and bank policiesPossess the ability to review and determine authorities from entity agreements and supporting documents including but not limited to: Letters Testamentary, POA, Trusts, Business Agreements, IRA and HSA Plan Applications, and etc. Verify deposit accounts system specifications are defined by the proper account product selectedGenerate and process deposit account corrections, as needed, listing specific details required to make deposit documentation compliant with bank policies and proceduresResponsible for processing account maintenance and verifications for new and updating deposit accountsProvide assistance with on-the-job trainingCross-train in all functions for Deposit Documentation DepartmentMay cross-train with all functions for Deposit Account Maintenance DepartmentServe as a back-up to Deposit Documentation staff and may also back-up Deposit Account Maintenance staffAssist with maintaining and implementing departmental procedures and policiesReview departmental procedures and productivity and offer suggestions for enhancementsResponsible for assisting with offsite/onsite storage: destruction, sending and receiving of stored recordsAssist with merger and acquisition process of new banks as it relates to Deposit Operations2 years’ College Degree preferred or combination of education and/or work related experience1-2 years’ experience as a CSR or in a related field preferredGood understanding of bank operations functions, policies, procedures, state / federal laws, and IRA and HSA regulations as related to job rolePossess the ability to understand computer functions and navigate web based programsProficient in Microsoft Office programs (Outlook, Excel, Word) and general office equipmentPossess excellent interpersonal and customer service skills and the ability to function in an office environment with minimal personal interactionThe ability to converse clearly and concisely with verbal and written communicationsMust be detail-oriented and have the ability to focus for repetitive tasksPossess the ability to complete verbal task instructions, follow written procedures, and adhere to daily task deadlinesPossess a team spirit, willing to assist others and cross train on all functions within the departmentAbility to work in a time sensitive environment with the ability to manage multiple tasks and meet strict deadlinesMust be able to pass a criminal background & credit checkThis is a full-time, non-remote positionThe ability to work flexible hours, overtime and weekends as requiredFLSA Status: Non-ExemptReady to take your career to the next level? Apply now and become a vital part of our team!We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.USD $32,146.00 - USD $45,185.00 /Yr.