Job Title

, ATTENTION MILITARY AFFILIATED JOB SEEKERS, - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to, Veterans, Transitioning Military, National Guard Cand Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is 'On-Site' at the location detailed in the job post.Job DescriptionSummaryThe Customer Service Representative 2 (CSR 2) provides direct support to assigned customers and internal stakeholders, ensuring accurate order management and proactive issue resolution. This role requires advanced product, system, and customer knowledge, with a focus on building strong relationships and driving efficiency. The CSR 2 demonstrates initiative, accountability, and problem-solving ability, representing the Customer Service team as a trusted resource.ResponsibilitiesManage daily order entry, pricing accuracy, order tracking, and shipment coordination in JDEReview and resolve EDI and CommerceHub order exceptions; ensure data integrity across systemsServe as primary contact for assigned accounts; provide order status updates and proactive communicationLead collaboration with Supply Chain, Operations, and Credit to resolve shipment, invoice, and deduction issuesProcess RMAs, credits, and fines; identify recurring issues and recommend solutionParticipate in performance board reviews, mentor new CSR 1 team members, and support process improvement projects