Job Title

Summary The incumbent is the Social Worker (Program Coordinator) of the Non-Institutional Care (NIC) Programs, also known as Personal Care Services (PCS), for the Orlando VA Healthcare System. He/she is responsible for the NIC/PCS annual budget of approximately $20 million. The incumbent is delegated the responsibility and authority for the planning and coordination of all elements which constitute the NIC programs. Responsibilities Duties and functions of the Social Worker (Program Coordinator) include but are not limited to the following: The incumbent performs a wide range of services and provides technical assistance to state, local, and private agencies, and universities. Technical assistance provided to monitor activities and program reviews, and the development and analysis of information. In addition, the incumbent uses sound judgment in the interpretation of trends and patterns; the application of guidelines; and the recommendation of program enhancements. The incumbent performs program analysis, development, review, research, design, and contact work as possible with various agencies (public, DOD, state, etc.). Responsible for coordinating, scheduling, and assuring that initial orientations are completed for approved Homemaker/Home Health Aide (H/HHA) and In-home Respite community providers. This includes community providers approved in CCN, local contract or Provider Agreement comply with VA Directives and standard operating procedures. Must have a good knowledge of Centers for Medicare/Medicaid Standards (CMS) concerning NIC programs. This includes providing current data to local, VISN and/or VACO Geriatrics and Extended Care (GEC) as requested. Responsible for overseeing the admission of Veterans into the H/HHA and In-home Respite Programs and to ensure they meet VA eligibility requirements. The incumbent is responsible for assuring that Quality Assurance monitors related to this program are completed and reported in accordance with Medical Center Policy. The incumbent is responsible for reporting and investigating Sentinel/Adverse Events to Central Office via the GEC Social Work Supervisor, Chief Social Work Service, to the VISN liaison for the H/HHA and In-home Respite Programs. Responsible for assuring the oversight of services and care coordination for Veterans admitted to the H/HHA and In-home Respite Programs in accordance with the Integrated Veteran Care (IVC) Field Guidebook within stated timeframes. He/She monitors documentation to ensure it is completed after each visit and reauthorized timely, in the Veteran's VA Medical Record using approved templates and software program; e.g. CPRS, VistA, HSRM, Cerner, etc.. Provides consultation/education to Veterans and families on community resources and VA entitlements. The incumbent acts as liaison between VA and the approved community provider. Works independently in providing appropriate documentation, review and follow-up of complaints within all NIC Programs. This includes follow-up on substantiated complaints against community providers, which may be investigated by the Third-Party Administrator (TPA). He/she is also responsible for organizing and preparing reports concerning the NIC Programs for the GEC Social Work Supervisor, Chief Social Work Service, Medical Center Director, VISN Liaison, and Central Office. Provides both informal and formal education to VA staff, as well as NIC Program staff and community providers, on any changes in VA policy concerning their specific programs. The incumbent attends and participates in VISN and VACO monthly and quarterly conference calls, disseminating information to VA staff and agency staff as indicated. Attends and or participates in a variety of monthly and quarterly conference calls, disseminating needed information to VA staff and community agency staff as warranted. Evaluates his/her practice on an on-going basis through participation in professional peer review, case conferences, research studies, or other organized means. Is active in and accepts responsibility for the development and maintenance of professional standards of treatment. As a Social Worker Program Coordinator, supervises Social Work graduate students and provides training experience for them in Social Work. Works with students to develop training plans and goals. Regularly assesses student's progress toward training goals and student's overall performance. Provides reports to the school of social work field liaison on the student's progress. Participates in the school of social work's field instructor training programs, and the affiliation process. May serve as an adjunct faculty member. Participates and assists with coordination of coverage for social work services on the assigned unit/service, and when needed for other programs or teams both inpatient and outpatient as needed. As a Social Worker Program Coordinator, the incumbent provides clinical supervision to unlicensed and/or Social Work interns with the Orlando VAHCS to staff to obtain license. Work Schedule: Monday - Friday; 7:30am-4:00pm or, 8:00am - 4:30pm. Telework: On Ad-hoc basis only, depending on service needs. Virtual: This is not a virtual position. Functional Statement #: 80043F Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (Effective May 7, 2025, driver's licenses or state-issued dentification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Must pass pre-employment physical evaluation. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Complete all application requirements detailed in the