Job Title

Job Posting End Date 04-28-2026 Please note the job posting will close on the day before the posting end date. Job Summary The Director, Middleware Reliability Engineering is a critical technology leadership role accountable for ensuring the reliability, availability, performance, and operational excellence of the enterprise middleware platform. This leader will establish and scale middleware reliability engineering (MRE) practices across mission-critical integration platforms, embedding reliability into the core of how APIs, messaging, event streaming, and orchestration services are designed, deployed, and operated. Operating at the intersection of platform engineering, site reliability engineering (SRE), and DevOps, this role drives automation, observability, and continuous improvement to ensure the middleware ecosystem delivers predictable performance, high availability, and rapid recovery at enterprise scale. The Director is responsible for stabilizing todayu2019s operations while modernizing reliability practices to support future growth and transformation. Job Description Key Job Functions Reliability Strategy & Operational Excellence + Define and execute a comprehensive middleware reliability strategy aligned to enterprise availability, performance, resilience, and risk objectives. + Establish and govern SLAs, SLOs, and error budgets across middleware platforms and shared integration services. + Drive a culture of operational excellence, accountability, and continuous improvement across engineering and operations teams. + Lead incident management, problem management, and root cause analysis disciplines to reduce recurrence and improve overall system stability. Platform Reliability Engineering & Resilience + Ensure enterprise middleware platforms meet standards for high availability, scalability, fault tolerance, and recoverability. + Design and implement resilience patterns including failover, redundancy, circuit breaking, load balancing, and disaster recovery. + Lead capacity planning, performance engineering, and stress testing. + Proactively identify, assess, and remediate reliability risks. Observability, Monitoring & Automation + Establish enterprise observability standards including logging, metrics, tracing, and alerting. + Implement real-time monitoring and automated alerting. + Drive automation of operational workflows including incident response and remediation. + Leverage AIOps and advanced analytics for predictive insights. DevOps & Platform Integration + Partner with platform engineering and domain DevOps teams. + Ensure CI/CD pipelines include reliability and performance validation. + Enable shift-left reliability practices. + Support a Platform + Domain DevOps operating model. Governance, Metrics & Continuous Improvement + Define and track reliability metrics including uptime, latency, error rates, and MTTR. + Establish governance for release readiness and change management. + Lead post-incident reviews with measurable outcomes. + Benchmark reliability against industry standards. Talent Strategy & Organizational Leadership + Build and lead a high-performing middleware reliability engineering organization. + Develop engineering talent and future leaders. + Foster a culture of ownership and engineering rigor. + Align teams to deliver KTLO excellence and modernization. Preferred Skills + Experience leading SRE or reliability teams. + Experience with AIOps and automation frameworks. + Familiarity with platforms required for regulated and unregulated markets + Strong understanding of power systems, grid dynamics, and energy markets + Knowledge of regulatory frameworks including PUCO, FERC, and NERC + Passion for sustainability and the clean energy transition What We're Looking For: Education: + Bacheloru2019s degree in computer science, engineering, business, or related technical field is required. An equivalent combination of education and related experience may be considered. Experience: + A minimum of 10 years of relevant work experience, which includes 6 years in leadership, is required. #LI-Onsite #AEPCareers At AEP, weu2019re more than just an energy company u2014 weu2019re a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you Compensation Data Compensation Grade: SP20-011 Compensation Range: $160,434.00 - $208,565.50 The Physical Demand Level for this job is: S u2013 Sedentary Work: Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently. (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally, and all other sedentary criteria are met. Hear about it first Get job alerts by email. Log in to your Candidate Home Account today If you don't have an account, you can create one. It is hereby reaffirmed that it is the policy of American Electric Power (AEP) to provide Equal Employment Opportunity in all respects of the employer-employee relationship including recruiting, hiring, upgrading and promotion, conditions and privileges of employment, company sponsored training programs, educational assistance, social and recreational programs, compensation, benefits, transfers, discipline, layoffs and termination of employment to all employees and applicants without discrimination because of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, veteran or military status, disability, genetic information, or any other basis prohibited by applicable law. 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