Job Title

Amex GBT is a place where colleagues find inspiration in travel as a force for good and u2013 through their work u2013 can make an impact on our industry. Weu2019re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. u200b What Youu2019ll Do u200b + Serve as the primary point of contact for customers, proactively receiving, researching, analyzing, and resolving serviceu2011related and operational issues while ensuring timely followu2011up and resolution. + Communicate findings, resolutions, and next steps clearly and conciselyu2014both verbally and in writingu2014with travelers, internal collaborators, frontline agents, and external vendors. + Investigate errors or service breakdowns, identify root causes, and educate travelers, management, and frontline teams on corrective actions to prevent recurrence. + Manage service customer concerns calmly and professionally, balancing client expectations with company policies while maintaining a high standard of customer care. + Accurately log, update, and document all customer interactions, issue details, and resolutions using designated datau2011driven tracking and case management tools. + Collaborate closely with crossu2011functional teams to ensure smooth workflows, shared accountability, and timely issue resolution across the department. + Plan and schedule daily work activities effectively to meet or exceed individual productivity targets and departmental performance goals. + Maintain compliance with timekeeping requirements by submitting complete, accurate, and timely timesheets in accordance with company policies. + Provide backup support to other team members as assigned, ensuring continuity of service during absences, highu2011volume periods, or staffing gaps. + Assist with department initiatives and special projects, including system cleanu2011ups, program startu2011ups, implementations, and closeu2011out activities, as needed.u200b What Weu2019re Looking For + Experience working as a travel consultant required + 3+ years of travel industry experience (5+ years preferred) + Military and/or government travel experience required + SABRE proficiency required + Fluent in English (written and spoken) + Careful with a strong focus on accuracy and quality + Strong problemu2011solving and analytical skills + Selfu2011starter with ability to work independently and manage time effectively + Basic proficiency in Microsoft Office + High school diploma or equivalent required; travel school certification or degree preferred Location United States For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance (US Benefits at a Glance.pdf?version=0) This role is for CWT Defense & Government within CWT, a member of the American Express Global Business Travel family of companies. The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. + Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. + Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. + Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. + We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. + And much more All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (Disclosures in Accordance with the LA County Fair Chance Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (. What if I donu2019t meet every requirement? If youu2019re passionate about our mission and believe youu2019d be a phenomenal addition to our team, donu2019t worry about u201cchecking every box;