Job Title

Transaction Processor Associate II (Hybrid) ? East Hartford, CT 06108 ? $20.69/hr Pay Rate ? Full-Time | Monday-Friday (8:30 AM - 5:00 PM) Position Overview We are seeking Transaction Processor Associate II professionals to support a high-volume administrative and processing environment in East Hartford, CT. This is a hybrid role that combines transaction processing, data entry, and light customer support. In this role, you will work with programs that provide financial assistance (e.g., SNAP-related benefits), ensuring accurate processing of consumer information and maintaining high productivity and quality standards. Key Responsibilities Process and submit denial letters and eligibility-related documentation accurately and in compliance with procedures Perform data entry and screening of consumer information using multiple systems Maintain high standards for productivity, accuracy, and quality (QAP) Research, analyze, and update consumer records as needed Communicate with clients via written and verbal channels Provide support to the call center team during peak times (inbound inquiries) Accurately document all interactions and updates Ensure timely completion of tasks to meet contract deadlines Adhere to attendance, compliance, and workplace policies Contribute to a positive team environment and continuous improvement efforts Required Qualifications High School Diploma or GED required Must meet at least two of the following: Associate's degree or higher 6+ months of call center or customer-facing experience Experience processing eligibility or transactional data Typing speed of 40+ WPM Strong attention to detail and accuracy Ability to work in a fast-paced, structured environment Key Skills & Competencies Strong data entry and multi-system navigation skills Ability to prioritize tasks and meet production goals Analytical thinking and problem-solving ability Excellent communication and interpersonal skills Ability to work independently after training Flexibility and adaptability in a changing environment Professionalism and reliability with strong attendance Preferred Qualifications Experience in public assistance programs (SNAP, Medicaid, etc.) Prior experience in high-volume processing or back-office operations Customer service experience handling sensitive or escalated situations Work Environment & Additional Details Hybrid/onsite work model in East Hartford, CT Standard 40-hour workweek Weekly time reporting Background check and drug screening required