Job Title

Description We are looking for a Collections Specialist to support member account resolution for a credit union in Louisiana. This long-term contract opportunity is ideal for someone who combines strong collections knowledge with a service-focused approach to helping members navigate payment solutions. In this role, you will manage past-due accounts with care, maintain accurate documentation, and work closely with internal partners to promote positive member experiences and account accuracy. Responsibilities: u2022 Oversee collection activities for delinquent member accounts and pursue timely resolution through detail-oriented outreach and follow-up. u2022 Speak with members about account balances, repayment options, and current account standing while maintaining a respectful and solutions-oriented approach. u2022 Respond to questions and concerns with a high level of customer care, helping members understand available paths toward resolving outstanding obligations. u2022 Record all conversations, commitments, and payment arrangements accurately within account management systems to ensure complete documentation. u2022 Partner with colleagues across internal departments to address account discrepancies and support a smooth member experience. u2022 Evaluate individual account situations and recommend practical payment solutions that align with member needs and credit union guidelines. u2022 Monitor account activity and payment progress to ensure follow-through on agreed arrangements and identify when additional action is needed. Requirements u2022 Previous experience in collections, account resolution, or a related financial services role. u2022 Strong verbal and written communication skills with the ability to handle sensitive conversations professionally. u2022 Demonstrated ability to protect confidential financial information and exercise sound judgment. u2022 Solid problem-solving abilities with careful attention to accuracy and detail. u2022 Comfort using computer applications and collections or account servicing systems. u2022 Ability to work independently while also contributing effectively within a team environment. u2022 High school diploma or equivalent required; an associate or bacheloru2019s degree is preferred. Robert Half is the worldu2019s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ( and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. u00a9 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking u201cApply Now,u201d youu2019re agreeing to Robert Halfu2019s Terms of Use ( and Privacy Notice (.