Job Title

JOB DESCRIPTION The Customer Service Rep - Tech Products (Seasonal, Remote) works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position primarily receives inbound calls from customers requesting assistance with their accounts/purchases on their devices. Calls range from assisting with account information or billing questions, educating customers on purchasing information, or processing refunds. (Military veterans are encouraged to apply.) A NEW CAREER POWERED BY YOU Are you looking for a u201cwork from homeu201d career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns u201c Worldu2019s Best Workplaces ,u201d u201c Best Company Culture ,u201d and u201c Best Companies for Career Growth u201d awards every year? Then a remote Customer Service Rep - Tech Products position at Concentrix is just the right place for you As a remote Customer Service Rep - Tech Products (Seasonal), youu2019ll join an organically diverse team from 70+ countries where ALL members contribute and support each otheru2019s success and well-being, proudly united as u201cgame-changers.u201d Together, we help the worldu2019s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, weu2019re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are. CAREER GROWTH AND PERSONAL DEVELOPMENT This is a great u201cwork from homeu201d opportunity that will allow you to reimagine an all-new career journey and develop u201cfriends for lifeu201d at the same time. Weu2019ll give you all the training, technologies, and continuing support youu2019ll need to succeed. Plus, at Concentrix, thereu2019s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within Thatu2019s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career youu2019ve always envisioned. WHAT YOU WILL DO IN THIS ROLE As a Customer Service Rep - Tech Products (Seasonal) working from home, you will: + Provide inbound customer support using a call flow guide + Help customers complete purchases and provide post order support + Persuade customers to purchase additional products and/or services + Use product knowledge, build client relationships, and find new ways to retain customers + Track, document, and retrieve information in databases + Maintain broad knowledge of client products and/or services, such as: smartphones, tablets, computers, and wearables; Familiarity with iOS and/or MacOS, or comparable technology is preferred + Offer additional products and/or services + Deliver expert customer experiencesu2026with a smile. YOUR QUALIFICATIONS Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service Rep - Tech Products (Seasonal, Remote) role include: + 1+ year of customer service experience; 3+ years preferred (retail experience is a plus) + Strong focus on building customer relationships + Open availability + A high school diploma or GED + A quiet, distraction-free environment to work from in your home + Proficiency in fast-paced multi-tasking + Eagerness to learn new technologies + Strong computer navigation skills and PC knowledge + A desktop or laptop to complete PC and internet testing; A work computer may be provided depending on the position offered, but is not guaranteed (will be discussed further with a recruiter) + High Speed internet (no wireless/hotspots or satellite) and a smartphone + Must reside in the United States and have a valid U.S. address for residence WHATu2019S IN IT FOR YOU One of our companyu2019s Culture Beliefs says, u201cWe champion our people.u201d Thatu2019s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And weu2019ll invest in YOU to aid in your career path and in your personal development. Benefits available to eligible U.S. employees in this role include: + The base salary for this position is $17.31/hr. (pay rate will not be below the applicable minimum wage). Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), 401(k) retirement plan, paid time off and holidays, and paid training days. + DailyPay enrollment option to access pay