Job Title

Do you see yourself as a Front Office Manager? At InterContinental New York Barclay, we are looking for a confident and service-driven leader to oversee our Front Office operations. As the Manager on Duty, you will play a critical role in ensuring seamless operations, guest satisfaction, and hotel safety, while upholding the highest luxury service standards. This is a unique opportunity to take ownership of the hotel, make impactful decisions, and create memorable guest experiences in a dynamic, fast-paced environment Job Overview Assist in managing all aspects of the front office areas which may include but is not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence. At InterContinental Hotels & Resorts u00ae we want our guests to feel special, cosmopolitan and In the Know which means we need you to feel special, cosmopolitan and In the Know which means we need you to: + Be charming by being approachable, having confidence and showing respect. + Stay in the moment by understanding and anticipating guestsu2019 needs, being attentive and taking ownershipof getting things done. + Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special. Duties and Responsibilities + Assist in monitoring and controlling labor costs and expenses and achieving revenue and profitability goals. + Assist in maintaining procedures for security of monies, credit and financial transactions, and guest security. Check billing instructions and guest credit for compliance with hotel credit policy. + Lead the Front Office Upsell Program; coordinate training with third party partner, track monthly goals and achievements, and coordinate daily goals and performance. + Manage expense budgets for Front Office division, inventory, order, and work with suppliers for improved pricing and cost savings. + Assist in managing the day-to-day activities of the Front Office staff. Schedule employees to ensure proper coverage. + Recommend and/or initiate salary, disciplinary, or other staffing/human resources-related actions in accordance with Company rules and policies. Alert management of potentially serious issues. + Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions. + Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance. + Interact with outside contacts: + Guests u2013 to ensure their total satisfaction + Regulatory agencies u2013 regarding safety and emergency matters + Other contacts as needed (professional organizations, community groups, local media) + Ensure guests receive prompt, professional attention and personal recognition. Ensure guests are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction. + Drive Guest Love, Member Recognition, and IHG Rewards Club Enrollment performance; motivate and train colleagues toward reaching metric goals in all 3 categories. + Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies. + Train appropriate staff on procedures for PBX to serve as a central communications point during emergency/crisis situations. + May serve as u201cmanager on dutyu201d as required. + Perform other duties as assigned including assisting staff with their job functions during peak periods. Qualifications and Requirements Bacheloru2019s degree in Hotel Management, Business Administration or related field plus two years front office/guest services experience including supervisory experience in hotels. Must speak fluent English. Other languages preferred. This job requires ability to perform the following: + Frequently standing up behind the desk and front office areas + Carrying or lifting items weighing up to 50 pounds + Handling various objects + Use a keyboard to operate various property management and reservations systems, etc. Other: + Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand and the Company. + Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions, and training + Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently. + Problem solving, reasoning, motivating, organizational and training abilities are used often. + May be required to work nights, weekends, and/or holidays. The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and any other benefits to eligible employees. Hotel discounts worldwide are available as well as the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself. So, what's your passion? The salary range for this role is $68,000 - $75,000 annual. This range is only applicable for jobs to be performed in New York City, NY. This is the lowest to highest pay scale we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employeeu2019s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, _experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs._ IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans At IHG, weu2019ve made a promise. As one of the worldu2019s leading hotel groups, weu2019re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognized and respected u2013 wherever they are in the world. Want to be part of the journey? As the worldu2019s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinentalu00aeufe0f brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If youu2019d like to embrace a world of opportunities, weu2019d like to welcome you to the worldu2019s most international luxury hotel brand. Letu2019s Go Further Together. Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today. Important information : + The salary range listed is the lowest to highest pay scale we, in good faith, believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employeeu2019s pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs. + No amount of pay is considered to be wages or compensation until it is earned, vested, and determinable. The amount and availability of any bonus, commission, or other form of compensation allocable to a particular employee remain in the Company's sole discretion unless and until paid and may be modified at the Companyu2019s sole discretion, consistent with the law. + If you require reasonable accommodation during the application process, please click here . + IHG does not accept applications, inquiries, or unsolicited CVs/resumes from staffing or recruiting agencies. Please click here for our agency policy. + If you are a resident of or applying to a job opening in the State of Washington, please click here to read about applicable benefits.At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.