Job Title

Description Southern New Hampshire University is a team of innovators. World changers. Individuals who believe in progress with purpose. Since 1932, our people-centered strategy has defined us - and helped us grow a team that now serves over 180,000 learners worldwide. Our mission to transform lives is made possible by talented people who bring diverse industry experience, backgrounds and skills to the university. And today, we're ready to expand our reach. All we need is you. Make an impact - from near or far At SNHU, you'll have the option to work remotely in the following states: Alabama, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Mississippi, Missouri, Nebraska, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin and Wyoming. We ask that our remote employees have access to a reliable internet connection and a dedicated, properly equipped workspace that is free of distractions. Employees must reside in, and work from, one of the above approved states. The opportunity Job Description The Finance Counselor I is a dynamic staff member who will assist students with navigating the complex field of affording higher education. You will help us provide proactive, caring, student centered support to the Student Financial Services Department. You will report to your Team Lead #LI-Remote Primary Responsibilities: Inbound and Outbound phone coverage Work with students and contacts according to SNHU's culture and brand behaviors to support the mission of the university You will apply financial aid, billing and registrar policies to all student interactions You will help students develop a financial strategy for their education and achieve their goal of graduation Provide excellent customer service to our online students over the phone (80%), by email (15%), and > 5% in person. You will need to be available for incoming phone calls from students all over the world You will help us document student interactions in customer relationship manager You will participate in daily outbound calling campaigns as assigned Partner with departments outside of Financial Aid including Admissions and Advising to ensure the delivery of a high level of service to every student Meet expectations for Monthly Metrics and call reviews Required Qualifications: Employment is dependent upon successful access to the National Student Loan Data System, which requires all federal student loans to be in good standing and not in default and a credit check to review that student loans are not in default A background and credit check is required for employment Experience in a customer service related field and the knowledge of writing professional communications in a previous role. Some college credits must be... For full info follow application link. Southern New Hampshire University reaffirms its continuing commitment to afford qualified or qualifiable individuals an equal opportunity to compete for employment and advancement within the University. To ensure equal employment opportunity, Southern New Hampshire University shall not discriminate against any individual or group because of race, color, creed, ethnicity, sex, religion, national origin, citizenship, marital or parental status, disability, age, gender, gender identity or expression, sexual orientation, pregnancy, veteran/military status, genetic information, or on any other legally prohibited basis. Southern New Hampshire University does not discriminate on the basis of sex in any education program or activity and is prohibited from doing so by Title IX. This requirement not to discriminate extends to both admission and employment at the University.