Job Title

Customer Service Dispatcher - Trucking & Transportation Pay: $20.00 - $24.00/hour Location: Spokane, WA | On-site Schedule: Monday - Friday, 7:00 AM - 4:00 PM Temp-to-Hire | Must be available after hours and weekends for remote support What We’re Looking For: 3+ years of experience in logistics, dispatch, or customer service. About the Role: We’re seeking an experienced and proactive Customer Service Dispatcher to manage load planning and dispatch operations for a full-service transportation company. This key role supports daily communication between customers, drivers, shippers, and internal teams to ensure timely, efficient, and compliant deliveries. Key Responsibilities: Load Planning & Customer Service: Serve as the main point of contact for customers, drivers, shippers, and receivers Plan, assign, and adjust driver loads based on availability, route optimization, and DOT regulations Work with freight brokers to secure profitable lanes and manage required documentation Maintain knowledge of DOT rules, driver hours of service (HOS), and equipment requirements Dispatching & Driver Support: Communicate with drivers via dispatch software, phone, text, and email Troubleshoot operational issues and escalate when needed Coordinate truck maintenance and direct drivers to approved vendors Manage and update load details in the Transportation Management System (TMS) Administrative & Operational Duties: Ensure drivers follow company policies (accident reporting, insurance claims, time-off requests, etc.) Assist with driver recruitment, onboarding, and retention Reconcile load paperwork and support invoicing processes Participate in regular team meetings, performance reviews, and ongoing training What We’re Looking For: 3+ years of experience in logistics, dispatch, or customer service Strong sense of urgency with the ability to multitask and prioritize Excellent communication and interpersonal skills Proficient with Microsoft Office and dispatch software Reliable, self-motivated, detail-oriented, and team-focused Available after hours and weekends for remote support, as needed Bonus Points For: Experience with social media, marketing, or web-based tools Apply now for this exciting temp-to-hire opportunity in Spokane, WA, and join a team where your logistics and customer service skills make a daily impact! #INDYAK BR-Spokane