Job Title

Customer Feedback Analyst u2013 Bus Location Information, Emerging Talent Intern (Fall) Job ID: 15625 Business Unit: MABSTOA Location: New York, NY, United States Regular/Temporary: Intern Department: NYC Transit Authority Date Posted: May 1, 2026 Description Department: Buses Location: 2 Broadway, New York, NY 10004 Position Title: Customer Feedback Analyst u2013 Bus Location Information, Emerging Talent Intern Hourly Rate: $21.00 (Graduate) All internship positions are onsite and require regular, in-person attendance at the designated work location. OVERVIEW OF DEPARTMENT: The Fleet Technologies Group leads a portfolio of innovative technology projects focused on enhancing operations, customer communications, and depot operations. The selected candidate will support the fleet technologies group with receiving ongoing customer feedback or complaints via Salesforce about our Automatic Vehicle Location (AVL) System, investigate the issues using various in-house software tools, identify the root cause, and take appropriate actions, including responding to the customer and notifying MTA stakeholders to correct any defects. In addition, as needed, assist with project / program management for Zero Emissions or other Bus Technology projects through coordination, analysis or preparing reports, tables or presentations. RESPONSIBILITIES: + Address and classify the ongoing AVL u201ccomplaintsu201d queue in our Salesforce implementation. + Research background data on each complaint using in-house web tools. + Identify and verify root causes and take appropriate actions. + Respond to customers and establish an