Job Title

Position routinely serves as a resource registrar and customer service liaison for multiple departments. Position requires potential travel to various sites of service for coverage as needed. Must be proficient in various department workflows and systems and helps with coverage across multiple areas/sites. Routinely assists in training other registrars on various systems and workflowsAssists with receptionist, registration, scheduling, and financial operations. Ensures efficiency and provides quality care to all customers.MAJOR ACCOUNTABILITIES/CRITICAL RESPONSIBILITIES as Registrar:Customer Service/ReceptionPolitely and professionally acknowledge patients upon their arrival, using eye contact, friendly smile and always maintains a friendly and professional disposition.Acts as a customer service liaison by: answering patient questions, addresses patient, physician and or other customer concerns, seeks to deescalate challenging situations and records and/or responds to messages.Accurately identifies self and department in a courteous and professional manner when answering phones. Must demonstrate knowledge of department’s services and workflows to provide accurate information to referral sources and patients.Waiting room rounding: Registrar is responsible for checking in with patients to ensure they are not overlooked. If patient has been waiting an unreasonable amount of time, contact specific department to ask for information. Relay causes of delays to patient and anticipated time of service.SchedulingSchedules patient exams as relevant system/scheduling software, including all walk-ins.Makes outbound patient calls to help fill appointment slots as needed.Print schedules for next day and ensures that department has order for services on file.Cancels and reschedules appointments as needed.Registration / Financial ClearanceRegisters and checks-in patients, scans scripts as indicated into the specific systems.Accurately verifies patient’s information (name, DOB), to minimize the risk of patient misidentification, informs HIM of any discrepancies, verifies demographic information and compare physician order to exam scheduled and informs technologists of any discrepancies. Call Physician’s office or contact center for missing orders.Must be competent in various systems and softwares as well as knowledge in revenue cycle activities including but not limited to:Collection of Advanced Beneficiary Notices(ABN)Collecting co-paymentsInsurance verification/eligibilityCreating cost estimates and collecting patient signatures.Sends faxes and delivers received faxes to appropriate individual promptly.Maintains waiting room and office area, keeping space neat and free from clutter.Assists with activities as requested which may include, but not be limited to: Medicare documentation/correspondence, record keeping, charge entry/verification, computer data entry (onset dates/discharges)Image/Record ManagementCreate CD’s to contain patient exam information as requested, correctly using ROI authorization forms. Before signing out CD verifies patient information contained on it matches information as it’s requested on authorization form.Other Duties as assignedQUALIFICATIONS/REQUIREMENTS:High school diploma.Three years of related experience required OR minimum or 1 year of related healthcare experience required.Strong interpersonal and organizational skills required.Ability to handle multiple tasks in a fast-paced environment. Proficient Computer skills required.Able to work independently in front office environment.Medical terminology a plusThe Receptionist/Scheduler will provide the full scope of reception and administrative office support services to the practice.Greets and directs visitors/patients courteously and professionally.Obtains, verifies and/or updates patient demographic information.Collects co-pay and copy of the patient’s insurance identification card.Assists with answering and screening calls and the triaging process of all incoming telephone calls for urgent information or services. Schedules appointments and records and forwards messages as required.Responds to requests for routine information or assistance within scope of knowledge and authority and refers visitors to appropriate staff members as itiates calls as requested by Physician, Office Manager or other professional staff.Responsible for opening/closing office duties as needed.Photocopying, faxing, and distributing documents as required and in a timely manner.Performs other duties as assigned.High School Diploma or equivalent required with 1-3 years of related front office or customer service experience preferred.