Job Title

Amex GBT is a place where colleagues find inspiration in travel as a force for good and u2013 through their work u2013 can make an impact on our industry. Weu2019re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued. Le ru00f4le de Conseiller en voyages d'affaires exu00e9cutif chez Amex GBT consiste u00e0 offrir une expu00e9rience de voyage exceptionnelle u00e0 nos clients corporatifs. En travaillant ensemble au sein d'une u00e9quipe performante et spu00e9cialisu00e9e, nos conseillers en voyages assurent un accompagnement personnalisu00e9 et un service u00e0 la clientu00e8le de la plus haute qualitu00e9. Dans cet environnement de service exceptionnel, vous serez pleinement responsable de la relation client et de l'expu00e9rience, en proposant des solutions de voyage cru00e9atives et adaptu00e9es, gru00e2ce aux outils et technologies disponibles. Ce poste fait partie d'une petite u00e9quipe hautement qualifiu00e9e de conseillers en voyages d'affaires exu00e9cutifs, travaillant u00e0 domicile. Si vous u00eates motivu00e9, aimez collaborer et appru00e9ciez un environnement qui privilu00e9gie la qualitu00e9 des interactions u00e0 la quantitu00e9 d'appels, ce poste est fait pour vous Vos tu00e2ches quotidiennes : + Gu00e9rer toutes les ru00e9servations de voyages nationaux et internationaux, en organisant les transferts au00e9riens, ferroviaires, terrestres et hu00f4teliers, quu2019ils soient simples ou complexes, gru00e2ce u00e0 lu2019application Sabre. + Fournir des conseils, des solutions et des recommandations u00e0 nos clients VIP, tout en veillant au respect de leur politique et de leurs exigences de voyage. + Travailler dans un environnement multicanal et u00eatre responsable des indicateurs clu00e9s de performance, tels que la satisfaction de la clientu00e8le, les indicateurs de productivitu00e9 et le du00e9veloppement de partenariats stratu00e9giques et de ventes aupru00e8s de nos partenaires privilu00e9giu00e9s. + Utiliser des techniques de communication tu00e9lu00e9phonique et par courriel efficaces. Ru00e9pondre aux demandes spu00e9cifiques des clients et entretenir d'excellentes relations avec eux. + Offrir proactivement des services complu00e9mentaires aux voyageurs (hu00f4tels, voitures, etc.). + Faire preuve d'enthousiasme et de dynamisme au sein de l'entreprise et toujours respecter l'u00e9thique, les valeurs et les ru00e8gles de conformitu00e9 de l'entreprise. + Se conformer u00e0 toutes les politiques et procu00e9dures d'Amex GBT. Profil recherchu00e9 : + Mau00eetrise du franu00e7ais canadien et de l'anglais requis. + Connaissance approfondie des pratiques et des politiques de ru00e9servation de vols, d'hu00f4tels, de voitures et de trains, tant au niveau national qu'international. + Service u00e0 la clientu00e8le exu00e9cutive de haute de gamme. + Plus de 5 ans d'expu00e9rience u00e0 titre de conseiller en voyages d'affaires. + Mau00eetrise de Sabre (un atout). + Excellente connaissance des tarifs et des ru00e8gles de billetterie pour les voyages nationaux et internationaux. + Excellentes compu00e9tences en communication u00e9crite et orale. + Passion pour l'excellence du service u00e0 la clientu00e8le et attention au du00e9tail. + Capacitu00e9 d'agir avec intu00e9gritu00e9 dans le traitement des renseignements personnels et confidentiels des voyageurs. + Mau00eetrise des outils informatiques de base et capacitu00e9 d'utiliser plusieurs applications simultanu00e9ment. Les candidats doivent u00eatre disponibles pour travailler du lundi au vendredi, selon les horaires assignu00e9s. De 5 h u00e0 18 h, heure du Pacifique. Ces horaires peuvent varier selon les heures d'ouverture des clients. The Executive Travel Consultant role at Amex GBT delivers an exceptional travel experience for our Corporate Travel customers. By working together as a high performing team, specializing with in depth knowledge, our Travel Consultants provide exceptional traveler care and highest quality of customer service. This is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions using available tools and technology as needed. The role will form part of a highly skilled small team of Executive Corporate Travel Consultants located virtually from home. If youu2019re motivated, collaborative, and enjoy working in an environment that prioritizes quality of interactions over quantity of calls, this is the perfect role for you What Youu2019ll Do on a Typical Day + Act as the point of sale on all Domestic & International travel reservations, arranging both routine and complex air, rail, ground, and hotel accommodation, utilizing native Sabre + Provide consultative advice, solutions, and recommendations for our VIP travelers, whilst ensuring adherence to the customersu2019 travel policy and requirements + Operate in a multi-channel environment where you are accountable to key performance indicators of success, such as customer satisfaction, key productivity metrics, and driving key partnerships and sale of preferred partners + Use positive telephone and email service techniques; act on special customer requests and maintain excellent client relations + Proactively sell additional services for our travelers, e.g., hotel and car + Express enthusiasm and energy within the organization and always act according to company Ethics, Values, and Compliance guidelines + Act in accordance with all Amex GBT policies and procedures What Weu2019re Looking For + In depth knowledge of domestic & international air, hotel, car, and rail booking practice and policies + High touch Executive customer service + 5+ years experience as a Corporate Travel Consultant + Native Sabre proficiency preferred but not required + Detailed understanding of fares and ticketing rules for domestic and international travel + Excellent written and verbal communication skills + Passion for Excellence in Customer Service with attention to detail + Ability to act with integrity when handling personal and confidential traveler information + Basic computer navigation skills with an ability to multitask in multiple computer applications Candidates should be comfortable working any assigned shift during business hours: Monday-Friday 5:00am-6:00pm Pacific Standard Time. This varies depending on the clientsu2019 hours of operation. Location United States The US national base salary range for this position is from $46,900.00 - $87,100.00 The national range provided includes the base salary that Amex GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidateu2019s relevant experience, skills, knowledge, and work location. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document. Benefits at a glance ( The #TeamGBT Experience Work and life: Find your happy medium at Amex GBT. + Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family. + Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals. + Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first. + We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action. + And much more All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law. Click Here (Disclosures in Accordance with the LA County Fair Chance Ordinance.pdf?version=2) for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance. Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement (. What if I donu2019t meet every requirement? If youu2019re passionate about our mission and believe youu2019d be a phenomenal addition to our team, donu2019t worry about u201cchecking every box;