Skip to Main Content

Job Title


IT/OT Voice/Data Technical Lead


Company : ADM


Location : Decatur, IL


Created : 2021-05-22


Job Type : Full Time


Job Description

Job Title:IT/OT Voice/Data Technical LeadDepartment/Function:Information TechnologyJob Description:IT/OT Voice/Data Technical Lead – Decatur, ILThis is an exempt level position.Position Summary:+ Under minimal supervision and using established procedures and policies, applies advanced skills and knowledge to identify, document, investigate, research, and resolve hardware questions and problems in a timely manner while maintaining positive relationships with users + Under minimal supervision and using established procedures and policies, applies advanced skills and knowledge of electronics equipment to properly analyze, install and troubleshoot printers, headsets, phones, and all network cabling from data and voice centers to end users. Working with campus sites and local departments for company moves + Provides technical leadership and expertise to support, improve, document, and establish team procedures and policiesJob Responsibilities:+ Advanced knowledge of order and inventory applications for receiving, creating, closing work tickets and trouble tickets + Advanced knowledge in WAN/LAN cabling installation/design practices + Proficient in Wireless WAN/LAN design, installation and troubleshooting + Perform, delegate, and monitor the ordering, configuring, installing, replacing, and troubleshooting of networked timeclock hardware + Perform, delegate, and monitor shop floor troubleshooting of fork truck mounted warehouse management computers + Perform, delegate, and monitor support of Zebra printers for warehouse management + Perform, delegate, and monitor support of handheld scanners for warehouse management system + Perform, delegate, and monitor support of shop floor troubleshooting of Motorola handheld scanners that are used with the Syclo system + Perform, delegate, and monitor support of scanners for new users, PC’s, or physical locations + Perform, delegate, and monitor support of printer and peripheral installs based on Print Smart guidelines, headset installs, moves, adds and changes, and other general work as assigned + Package and ship equipment to remote locations for overnight replacement + Assist users on the shop floor with technical issues and support + Be the lead on special requests & projects, and high level work order requests + Manage and control large infrastructure projects to ensure time lines and schedules are met + Work with 3 rd party vendors on escalated issues; assist in managing vendor relationships + Work with contractors on infrastructure projects and meet timelines established; assist in managing contractor relationships + Provide technical leadership and mentorship for team members; assist and guide training for new team membersJob Requirements:+ 4 Year degree in an IT related field or additional years of equivalent IT work experience + 10+ years of IT field service and/or project management work experience; preferably in installing and supporting IT physical infrastructure + _Proficient in Microsoft office, Word, Excel, VISIO, Access, PowerPoint, and MS Project_ + _Effective Oral/Written Communications Skills_ + Lifting 40lbs or more, climbing ladders, crawling in tight spaces, walking, standing kneeling, for extended periods of time; use of PPE working in extreme heat and cold environments; extensive keyboard operations, sitting and communicating by phone + Able to travel as needed per Project requirements. + On call 24/7/365 for after hour support. Relocation assistance may be available with this position. ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age disability and veteran status.City:DecaturState:IL - IllinoisRef ID:/#LI-POSTEEO:ADM is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability and veterans status.About ADM::At ADM, we unlock the power of nature to provide access to nutrition worldwide. With industry-advancing innovations, a complete portfolio of ingredients and solutions to meet any taste, and a commitment to sustainability, we give customers an edge in solving the nutritional challenges of today and tomorrow. We’re a global leader in human and animal nutrition and the world’s premier agricultural origination and processing company. Our breadth, depth, insights, facilities and logistical expertise give us unparalleled capabilities to meet needs for food, beverages, health and wellness, and more. From the seed of the idea to the outcome of the solution, we enrich the quality of life the world over. Learn more at .