Job Title

eXcell has been staffing IT professionals at the top Fortune 100 companies for over two decades. Whether you are looking for a lower-level IT position or a high-level executive position, we are here to help you find the right opportunity.Our client has a brand new opportunity for a qualified Level 3Technicianto join their team onsite in Chandler, AZ. This resource will be responsible for sustaining factory computing hardware such as WinClients, Remote Operations Center (Windows-based computer) workstations, and factory network components. In addition to computing hardware, physical touch network support will also be required.Duties and Responsibilities:Perform troubleshooting and repairing software and hardware issues on the factory computing equipment. Troubleshooting will take place on the system, module, and component levelInterface with other computing specialists in IT Networks, Windows, GOS Service Desk, and Process Integration (PI) to troubleshoot complex issues as a teamHelp support parts management; including ordering, forecasting, stocking, and properly disposing of used computing equipmentResponsible for communication with customers, client technicians, and software / hardware specialistsWork as part of onsite team maintaining network environments in support of physical touch (Smart Hands) support of Incident and Service RequestsProvide Incident and Request support by working with remote Level 2 / 3 teams to assist in resolving outages and fixing issues including replacement of cabling or hardware componentsProvide support in assisting data center teams and data center managers in accomplishing daily infrastructure new landings within SLAPerform hardware Rack and Stack installations of both Network and Server equipment, cable management, and installation of required network cablingCompletion of physical cable installations and removal of cabling components, TOR (top of rack) switches, pathway systems (cable tray), move equipment, network gear and related communications infrastructure hardware and materialsProvide server install supportMount servers into the rack in DatacenterConnect network cablesSet up iLO based on document providedPerform patching of servers and clientsProvide Network Physical Touch supportSkills and Qualifications:Associate degree or certification in a technology services / technical discipline, or equivalent work experience preferredMinimum 3 to 5+ years of technical experience desiredTechnical certifications are a plus but not requiredWindows imaging knowledgeIntermediate Windows OS troubleshooting knowledgeMust be able to lift up to 35 lbs. soloMay be required to walk / sit / stand / crawl / kneel for extended periodsAbility to work in hot enclosed environments for short time spans required (i.e., data center hot isles)Ability to climb ladders and work from heightsMust be able to work independently as well as in teams of 3 to 4 and be flexibleCleanroom experience is a plusMust have excellent customer service skills and excellent written / verbal communication skillsRequires knowledge of Microsoft suite (Outlook, Excel, and Word primarily), Windows 10 / 11Strong sense of ownership and be willing to take responsibility for factory sustaining as well as supporting projectsAbility to multi-task and prioritize between multiple factory issuesWe offer a comprehensive benefit package that you can elect into including but not limited to: Health Insurance (Medical, Vision, Dental), 401k, Basic Life/AD&D, Supplemental Insurances Plans, Paid Time Off Plan, Paid Holiday, Paid Sick Leave plan, FSA/HSA Pre-Tax Benefits, Employee Discounts.W2 only, no Corp to Corp. We are unable to sponsor H1B visas at this time. eXcellâ„¢ Supports Equal Employment Opportunity eXcellâ„¢, a division of CompuCom® Systems, Inc., a global company headquartered in Bellevue, Washington, provides IT staffing services and solutions to Fortune 1000 companies as well as small and medium business. For more information, visit .