Job Title

Our History:From our start in 2009, Conexess has established itself in 3 markets, employing nearly 200+ individuals nation-wide. Operating in over 15 states, our client base ranges from Fortune 500/1000 companies to mid-small range companies. For the majority of the mid-small range companies, we are exclusively used due to our outstanding staffing track record.Who We Are:Conexess is a full-service staffing firm offering contract, contract-to hire, and direct placements. We have a wide range of recruiting capabilities extending from help desk technicians to CIOs. We are also capable of offering project-based work.Conexess Group is aiding a client in their search for a Customer Success Engineer in a remote capacity. This is a direct hire opportunity with a competitive compensation package.Responsibilities:Provide platform training for software admins, and analyst users whilesupporting various use cases of the productAbility to map customer processes, intelligence requirements, and infrastructure intocapabilities/data modelingEliminate any customer or internal bottlenecks impeding problem resolutionWorking knowledge of 3rd party with the platform in order to drive valuefor the customerDevelop an ongoing relationship with the customer and become their advocate for anyfeature enhancements or support casesProvide proactive guidance and encourage adoption of the platform andassist in the deployment of new product releasesManage the status and internal and customer communications of service requests,product requests, defects, customer project plans, etc.Communicate and coordinate key milestones and deliverables through monthly servicedelivery quality, and industry threat assessments and solicit feedback on service deliveryand product capabilities and qualityManage the logistical aspects of any customer-facing eventsTravel to customer sites to expedite problem resolution, provide visibility, facilitate communication and project management initiativesWork with the Regional Sales Managers (RSMs) and inside sales team to develop upsell sales activities and drive renewalsInterface with Product Managers on behalf of assigned accountsSet and manage expectations with customer's senior stakeholders and team membersQualifications:3+ years of customer support experience OR experience in the computer network securityindustryBachelor's Degree or Master's Degree in Computer Science or a related discipline OR equivalent experienceExcellent knowledge of a wide variety of security solutions and technologies, including Linux, network architecture, implementation, and configuration, firewall technologies, proxy technologies, anti-virus, spam and spyware solutions (Gateway and SaaS), malware/security experienceComprehensive understanding of the intelligence cycle, information needs, collection, organization, and priority intelligence requirementsComfortable writing API integrations and working with a variety of technologies in a dynamic customer environmentStrong leadership skills with the ability to prioritize and execute in a methodical and disciplined mannerExcellent oral and written communication and presentation skills with the ability to present to a variety of external audiences, including being able to interact with senior executivesThe ability to understand and articulate both the business benefits (value proposition) and technical advantages of products and solutionsDesired QualificationsExperience in training/course creationExperience scripting in Python