SEEKING PATIENT CARE COORDINATOR FOR AUDIOLOGY PRACTICEThriving Audiology practice is looking for a positive, charismatic, and reliable Patient Care Coordinator. We are a team dedicated to fully embracing our mission to help others live their best life. This includes our patients, our vendors, ourselves and our co-workers.We are invested in hiring a team member who is also committed to a collaborative and positive workplace culture that also believes in making a difference by giving back to our community.We work with hearing impaired clientele, so patience and compassion are imperative. Our ideal candidate strives to deliver excellent customer services through hospitality; ensuring each patient and team member alike feels welcomed and well cared for. As hearing technology is ever-evolving, they must be tech-forward, eager to learn, detail-oriented, have excellent troubleshooting and problem-solving abilities.This is a hands-on, rewarding position where you will have direct patient contact, as well as be responsible for many administrative duties. We are an equal opportunity employer. If you are interested in working with our company, this position is the beginning of your journey.Check us out at: Sounds Of Life Hearing Center | Home ()JOB DESCRIPTIONâ— Answering phone calls & scheduling appointments according to practice guidelinesâ— Greeting patients and providing them with warm and welcoming experienceâ— Accessing records through online electronic medical recordsâ— Checking patients in/out, ensuring accurate and up to date informationâ— Processing patient paymentsâ— Confirming appointments and making reminder callsâ— Collecting insurance informationâ— Properly documenting accounts and maintaining accurate and complete recordsâ— Efficiently using technology and software employed in the office to complete tasks as requiredâ— Organizing front office, including filing, receiving and distributing mail and parcels, tracking and reporting practice statisticsâ— Performing sales-related duties as assigned, to include basic paperwork and sales agreements, as well as sales conversations with patientsâ— Participating in company and office meetings and training programs as requiredâ— Light housekeeping around the office, including taking out trash, restocking supplies, and wiping down surfaces, etc.JOB REQUIREMENTSâ— Customer service experience in a medical setting, hospitality or spa environmentâ— Strong computer skills and technical knowledge are a mustâ— Being bilingual is a highly preferred skill for the positionâ— High school diploma required, some continuing education preferredâ— Ability to pass background checkâ— References Successful applicants will be able to demonstrate the following:â— Impeccable business ethicsâ— Outstanding interpersonal skills that allow effective working relationships with diverse patient and medical practice populations; including listening, sales, and problem-solving skillsâ— Strong work ethic and ability to work independently with limited supervisionâ— Heart for giving back to the less fortunate hearing impairedâ— Strong oral and written communication skillsâ— Creating, identifying, and capturing sales opportunities â— Ability to solve problems and provide solutions and/or escalate to the appropriate personalâ— Ability to learn on-the-job and implement professional feedback
Job Title
Patient Care Assistant