Job Title

Job Summary: The Assistant Manager assists the Property Manager in managing all aspects of daily building operations. Responsibilities include office management, administrative paperwork, responding to general inquiries from residents, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detailStatus: Full-time, Nonexempt, RegularLocation: North Beach neighborhood, San FranciscoHours: Monday through Friday, 9:00a.m.-5:30p.m.Salary: $26.95 - $28.37 per hour; Comprehensive BenefitsThe Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.What You Will DoProperty ManagementAssist the Property Manager with the overall operation of the buildingUse Yardi to print reports and enter re-certification information Create and maintain tenant files, applicant waiting list, and transfer list Assist with paperwork for housing application and rent collection process Assist with bank deposits Assist with processing applications, move-ins, move-outs, and certifications Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR, and other reports Responsible for managing the building when the Property Manager is off-site Tenant RelationsEducate residents about and enforce compliance with regulations, lease provisions, and house rules Address tenant requests/disputes and respond to building emergencies Assist tenants and perform other duties as required for successful operation of building Support Property Manager as needed Forward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator Office ManagementProcess applications, photocopying, faxing, and filing Process invoices and send to Property Supervisor for approval Process daily mail and screen incoming phone calls Order office supplies, fill out maintenance work orders, and distribute memos and notices Maintain orderliness of front entrance, lobby, and adjoining rooms/areas OtherEmbody organization values (respect & compassion, empowerment, teamwork)Contribute to a safe and pleasant work environment Follow policies, procedures, and safe work practices Other duties as assigned What You BringPleasant and professional manner with calm dispositionAbility to work with people of diverse social, economic, and ethnic backgroundsAbility to work independently and exercise own judgment in problem-solvingGood written and verbal communication skillsAbility to adjust to changing situations and work under pressureExcellent interpersonal and organizational skillsWorking knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyage or other property management softwareEducation And Experience (Minimum Qualifications)High School Diploma or GED equivalentTwo (2) year prior experience in residential property managementDetail-oriented with experience processing paperworkSensitivity to issues facing low-income, disabled, and elderly populationsPreferred QualificationsFamiliarity/prior experience with low-income/affordable residential property managementPrior experience YARDI VoyagerExperience in Affordable HousingPrior experience with Recertification and vacancy processingBilingual in Cantonese