Job Title

Our store teams are the heart of Leap! We are looking for a driven Assistant Manager for our Ring Concierge boutique located on the Upper East Side. This individual will be responsible for overseeing the store team in partnership with the General Manager and managing the client experience.The Leap platform launches and operates insight-driven retail stores for modern brands with better performance and less risk. Among the trailblazing brands we work with are: ASTR the Label, Dolce Vita, ThirdLove, CUTS, Malbon Golf, Frankies Bikinis, and many more.What We're Looking For:Influence and inspire a team to create memorable in store experiences and foster a positive environmentIdeate, create and execute action plans to drive sales and client engagement leveraging the Endear platformEnsure store standards are maintained by delegating tasks amongst cleanliness, visual merchandising and operational tasks (inventory counts, tagging, receiving + processing shipment)Partner with store manager to ensure schedules align with allocated labor hours and store peak times have proper coverageSupport and execute brand and Leap lead in store activationsEmbrace learning and leveraging new technologies, systems, apps, etc.; experience with Shopify, Endear, Slack, Google Office is a plusAbility to operate independently and work effectively under pressure, support completion of store openingclosing procedures2+ years of luxury retail experience (fine jewelry, handbags, bridal); GIA certification preferred2+ years of direct management experienceKeep an agile work schedule; including days, nights, weekends, holidaysMust be at least 18+ years of ageMaintain an active floor presence, including standing and walking for extended periods of time and comfortability using a ladder and lifting a maximum of 50 lbsWho YOU Are:People Leader- effectively guides and motivates others through coaching and mentoring, training and building a bench of future leaders. Strategically delegates tasks to team members to build capabilities and maximize productivity.Customer ObsessedHospitality Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.Adaptable & Entrepreneurial - navigates a matrix environment, remaining nimble and flexible, maintaining a growth mindset to identify root causes and creative problem solve.Collaborator- actively seeks and provides feedback, thrives on building relationships and working with teams.Professional- Proven ability to handle customer inquiries, complaints, and requests with professionalism and empathy.Brand AdvocateCategory Expert- Exhibiting strong product knowledge and the ability to provide accurate and helpful information to customers.Detail Oriented- operates with high efficiency and effectiveness, consistently produces polished and quality work.Measures of Success:Employee Retention Rate: Ability to hire, develop, and promote team membersDrive sales goals through Key Performance Indicators: Conversion, Average Order Value (AOV) and Units Per Transaction (UPT)Clienteling: Client Outreach, Networking NPS (net promoter score)Ability to accomplish tasks + meet deadlines effectivelyLeap Perks:Unlimited PTO (blackout periods apply)Commission Eligible401KMedical, Dental & Vision benefitsEmployee discount + wardrobe allotment for participating Leap brandsEmployee Assistance ProgramIf you're passionate about helping emerging brands succeed and being an integral part of the revolution of retail, a career at Leap could be your ideal match. Salary: $21hr. - $23 order to achieve our mission, we need to work hard to create a diverse community of Leapers to support the brand and customers we serve and help us all grow and thrive individually and as a team. Our differences make our organization special and are paramount to our culture. Your age, skin color, beliefs, sexual orientation, nationality, disability, parental status, vet status, gender identity are valued.