Overall responsibilities: The Director of Bridal Sales main responsibility is ensuring the customer has a superior experience by leading, managing and training the bridal sales staff. It is the Director of Bridal Sales responsibility to ensure each bride is offered bridal gowns to meet their bridal vision providing excellent service standards in order to meet sales goals. This position is responsible for upholding the Kleinfeld strategy and execution of operations, staffing, and quality of work, productivity and training. Job Duties:· Ensure Kleinfeld Bridal service standards are fulfilled for each customer and their Kleinfeld experience is met or exceeded· Provide courteous service to all customers in accordance with Kleinfeld Bridal Standards · Ensure all company policies, procedures, brand, selling and service standards are fulfilled· Be courteous and pleasant with coworkers and supervisors· Act as a confident leader for the Bridal Sales department associates creating a positive environment for all customers, Kleinfeld Bridal staff and all vendors· Perform the work assigned by the Senior Director of Sales· Direct the customer experience on the sales floor, know each bride and her guests to better assist in the sale when needed· Encourages an integrated working relationship between departments that enhances the customer experience· Meet all sales goals· Partner with the other departments and vendors to address customer and merchandise issues or opportunities in a timely and productive way ensuring customer satisfaction· Resolve any issues, in a timely manner and productive solution is achieved· Ensure each bridal sales consultant has completed Kleinfeld Training for their individual position and is executing their roles and responsibilities· Responsible for ongoing product knowledge and selling training for all associates· Ensure all Bridal Sales associates are regularly reviewed for performance, providing feedback and areas of opportunity· Ensure all Bridal Sales associates opportunitiesissues are documented and performance goals are implemented· Recruit experienced Bridal Sales associates· Ensure all store and customer paperwork is processed and filed accurately and on time· Ensure that the sales, stock, office, dressing rooms and common areas are kept organized, clean and safe for all associates and customers· Be knowledgeable of all vendors styles, manufacturing options, sizing and fabrications including when options changes are available· Identify opportunities within the bridal sales department and create solutions that are cost effective and appropriate· Ensure all associates practice company policies, procedures and service standards Qualifications:· Business or Design degree, or equivalent work experience, and 10 years of leading and managing diverse sales teams. · Excellent communication skills, written and oral, able to articulate and present ideas persuasively to all levels of the organization and all customers.· Demonstrate the highest level of ethics and integrity· Able to demonstrate problem resolution skills· Able to work effectively with all functions across the company, with individuals from diverse backgrounds and with associates at all levels of the organization· Able to facilitate change using influence, best practices and statistical measurements· Demonstrates ability to work flex style and work with a variety of groups including trades, creative, executives and hourly work force.· Ability to manage multiple priorities effectivelyrequired skills:· Have 10 years management experience· Have lead teams of 20 or more individuals
Job Title
Director of Bridal Sales